Customer Relationship Manager Fixed-Term Contract 12 months (M/F/X) (M/F)

PerkinElmer is a global leader in analytical and instrumental solutions for improving health, human safety, and the environment.

We are actively looking for a Customer Manager.

This position, based in Montpellier, is in direct contact with one of our clients, a major player in the pharmaceutical field, for whom we provide preventive and curative maintenance of scientific laboratory equipment.

12-month fixed-term contract

Your missions

As a Customer Manager, you will ensure the management of a portion of the client instrument portfolio. In this capacity, you will undertake the following missions:

• Process, manage, and follow up on customer requests and ensure compliance with contractual conditions according to the requested services
• Schedule preventive and/or curative maintenance as well as validation services
• Coordinate the services of internal responders as well as the services of subcontractors and welcome external service providers at the client site
• Invoice services outside of contractual coverage
• Ensure compliance with the documentary review, within a quality framework
• Update the database and support the client on a daily basis in their activity

Your profile

• With a Bac+2/3 level of education, you have at least 5 years of experience in the field of Sales Administration or Customer Relations, and you have an interest in the scientific field
• Very good interpersonal skills, listening skills, rigor, organizational skills, analytical and synthesis skills
• Team spirit
• Good command of English (reading, speaking, and writing) and IT tools
• Good knowledge of Pack Office, particularly Excel, and ideally SAP or another ERP

Why join us

• Company health insurance
• Meal vouchers
• Profit-sharing and participation
• RTT

If you are looking for a versatile position in a dynamic and rigorous environment, this position is your next challenge.