IT support for a vital government agency in Stockholm!

Are you a problem solver at your fingertips with a solid interest in technology? Do you want to work with IT and at the same time have the opportunity to help others through technical support? Now a large government agency in Stockholm is looking for reinforcement, take the chance and apply! We at Perido are hunting for a helpdesk-tekniker for one of our customers in Stockholm. The customer is a significant government agency whose ambition is to create a secure society. The position is located at the customer's office in central Stockholm.

What does the role of Helpdesk-tekniker entail? Here you are offered a varied position where you will primarily work in the agency's support function, handling support for both software and hardware. Your main tasks will be to be responsible for registering cases that come in via telephone, categorizing and prioritizing these cases, and then performing an initial troubleshooting. Together with the user via telephone, you solve the current case as far as possible, in many cases already during the first contact.

Who are we looking for? We believe that you seeking this role are communicative and service-oriented, as your work revolves around helping the agency's various users in a pedagogical way. Here you will benefit greatly from your curiosity and good problem-solving skills! You have previously worked with technical support of some kind, which has given you broad technical knowledge within PC, telephony, and peripherals. You enjoy working in an independent role as well as in a team with your colleagues.

The final candidate will undergo a security clearance.

Is it you we are looking for? A warm welcome with your application today!

Requirement profile

• Upper secondary education, preferably with a focus on IT
• At least 1 year of work experience within the professional category
• Knowledge of MS Office, ITIL, Microsoft Windows Operativsystem
• Experience in troubleshooting PC, peripherals, network communication and applications via telephone
• Experience working with the case management system Remedy ARS (Action Request System) or equivalent systems
• You express yourself very well in speech and writing, also in English

Meritorious

• Experience of working in a government agency
• Experience of NetWare, eDirectory or Active Directory

Scope and commencement Full-time, consulting assignment until further notice. Commencement 2018-12-31

Application Application is made via our website. Upon first contact with the responsible recruiter at our company, you will receive more information about the client company and the position. As long as the advertisement is on our website, the position is open for applications. Perido is a consulting and recruitment company within the professional sector, which has grown steadily since its start in 2003. Our vision is that everyone should thrive and be engaged at work. This includes our employees, our customers, and our consultants – something that is reflected in high consultant satisfaction in internal surveys year after year. Today we consist of 70 internal employees and over 700 consultants on assignments throughout the country. Our assignments are within many different industries, ranging from major banks, multinational IT companies, world-leading telecom companies, health organizations, government agencies, and smaller private companies. To ensure a safe and secure working environment, we are affiliated with collective agreements. If you have any urgent questions, you can email our inquiry email; you will receive a response within 24 hours on weekdays. Please state the position's reference number 30268 in the subject line.

Contact Questions: fraga@perido.se Website: www.perido.se