Store Manager

Job Objective

To comprehensively lead and manage the store operation, ensuring the fulfillment of commercial, operational, and financial objectives through proper personnel administration, efficient resource control, process optimization, product availability, and excellence in customer service, contributing to the sustainable growth and profitability of the business.

Key Functions

• Lead and supervise the daily operation of the store, guaranteeing the fulfillment of commercial, operational, and profitability objectives.
• Manage the work team through schedule planning, performance supervision, and personnel development to ensure an efficient operation.
• Supervise replenishment, inventory control, product rotation, and shrinkage prevention to guarantee the availability and quality of merchandise.
• Analyze performance indicators (KPIs), sales, and profitability to implement strategies that optimize business results.
• Coordinate the reception of merchandise and ensure compliance with the store's operational and logistical processes.
• Guarantee an excellent shopping experience, attending to and timely resolving customer needs, inquiries, and complaints.
• Supervise cash register operations, cash counts, cash handling, and other administrative processes to ensure correct financial control.
• Implement commercial strategies related to assortment, displays, promotions, and pricing to drive sales and maximize profitability.
• Ensure compliance with safety, hygiene, Good Manufacturing Practices (BPM), and other applicable legal and regulatory requirements.
• Present management reports and propose continuous improvement actions that contribute to the growth and efficiency of the operation.

Required Profile

Education And Experience

• Technician or university student in Business Administration, Commercial Engineering, Accounting, or related fields.
• Complementary training in inventory management, team leadership, personnel management, and sanitary regulations (desirable).
• Intermediate English level.
• Minimum 3 years of experience as Store Manager, Assistant Store Manager, or Floor Supervisor in supermarkets or retail sector companies.
• Experience in managing commercial operations, inventory control, personnel administration, customer service, and fulfillment of performance indicators (KPIs).
• Knowledge in shrinkage control, inventory management, operational supervision, and strategies for increasing sales and profitability.
• Knowledge of mass consumption products, groceries, and perishables.
• Management of customer relationship management (CRM) platforms and tools to strengthen the customer experience.

Requirements

• Minimum education: Technical/Professional Education
• 3 years of experience
• Languages: English
• Age: From 30 years old
• Knowledge: Leadership, Conflict Resolution, Organization, Customer Service
• Keywords: lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, boutique, tienda, store, establecimiento, bazar, bazzar