Customer Service & Collections Advisor

CUSTOMER SERVICE & COLLECTIONS ADVISOR – TAMWORTH

People Solutions are currently recruiting for a Customer Service & Collections Advisor to join our well-established client based in Tamworth on a full-time, permanent basis.

This is an excellent opportunity for a confident, resilient and people-focused individual who enjoys speaking with customers, solving problems and achieving positive outcomes.

£25,000 PER ANNUM | UNCAPPED BONUS | REALISTIC OTE £35,000+ | MONDAY TO FRIDAY | NO WEEKENDS

This role would suit candidates with experience as a Customer Service Advisor, Collections Advisor, Customer Account Advisor, Customer Service Executive, Customer Resolution Advisor, Arrears Advisor, Payment Advisor or Debt Recovery Advisor.

This is not a sales role and is not Credit Control . You will be speaking directly with customers who have fallen into arrears with their invoice payments, helping them resolve outstanding balances and agreeing suitable payment solutions in a professional and empathetic manner.

Rates of Pay

• £25,000 per annum • Uncapped bonus scheme • Realistic OTE of £35,000+

Shift Pattern

• Monday to Friday • 09:00 - 17:00 with a 30-minute unpaid break • One day per week 09:00 - 17:30 with a 60-minute unpaid break • Full-time permanent position

Benefits

As a Customer Service & Collections Advisor , you will receive:

• Permanent position • Uncapped bonus scheme • Realistic OTE of £35,000+ • Monday to Friday working • No weekend working • 20 days annual leave • 8 bank holidays • Additional day off for your birthday • Christmas shutdown without using annual leave entitlement • Option to purchase up to 5 additional days of holiday

Day-to-Day Duties

As a Customer Service & Collections Advisor , your duties will include:

• Making outbound calls to customers in arrears with their invoice payments • Aiming to resolve outstanding matters during the initial call wherever possible • Handling inbound and outbound calls relating to overdue accounts • Speaking with customers to understand their individual circumstances • Agreeing suitable and realistic payment solutions • Taking secure payments over the telephone quickly and efficiently • Providing excellent customer service throughout every conversation • Handling challenging or sensitive conversations calmly and professionally • Using initiative and problem-solving skills to find appropriate solutions • Maintaining a professional and empathetic approach at all times

This is a people-focused position where your communication skills, empathy, resilience and ability to find solutions will be key to your success.

Essential Skills

To be successful as a Customer Service & Collections Advisor , you will need:

• Confident and professional communication skills • A positive and resilient personality • Ability to show initiative and think innovatively • Strong listening and problem-solving skills • Ability to remain calm, professional and solutions-focused during challenging conversations • Excellent customer service skills • Grade 4/C or above in Maths and English, or equivalent • Ability to successfully complete the required DBS and credit checks • Clear credit history with no CCJs or defaults

Training Provided

• Full training provided • Ongoing support and development • Opportunity to build a successful career within a growing business

Apply

If you're a confident communicator who enjoys helping customers find solutions and you're looking for a permanent Monday-to-Friday opportunity with excellent earning potential, apply today and a member of our recruitment team will be in touch.

People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.