CUSTOMER SERVICE / FRONTLINER
Machine translation — original language: German.Show original
Your tasks
🔎 Jobdesk
- Analyze and monitor the service quality of Customer Service/Frontliner.
- Conduct service quality evaluations based on established standards and parameters.
- Analyze customer satisfaction data (CSAT/DSAT) and identify issues.
- Ensure operational standards and service quality run according to regulations.
- Provide improvement recommendations to enhance service quality and customer experience.
Requirements
🎯 Required Qualifications
- Minimum Bachelor's degree (S1) in any major.
- Must have 2 years of experience in Customer Service, Frontliner, or similar positions.
- Understand Customer Experience Journey and basic CSAT/DSAT concepts.
- Accustomed to using quality parameters to evaluate Customer Experience transactions and services.
- Proficient in Microsoft Office, especially Word, Excel, and PowerPoint.
- Able to communicate well in English.