Concierge (Hospitality, luxury)
Job Description Member Relations
- Serve as the first point of contact for members and guests, delivering warm, professional, and personalised service.
- Manage membership administration, including new applications, member records, billing coordination, and CRM updates while ensuring confidentiality and compliance.
- Coordinate member bookings for dining, private rooms, wellness facilities, events, and club experiences through the membership portal and CRM system.
- Communicate upcoming events, promotions, club updates, and member privileges through various communication channels.
- Attend to member enquiries, requests, feedback, and service recovery matters promptly and professionally.
- Support the promotion and execution of member activities, lifestyle experiences, and club events in collaboration with internal teams.
- Build strong member relationships and proactively enhance overall member engagement and satisfaction.
Operations & Administrative Duties
- Support day-to-day club operations, including front-of-house coordination, event setup
support, and F&B service operations.
- Maintain accurate records of member interactions, reservations, guest visits, and operational reports.
- Ensure smooth coordination between members, concierge, operations, and service teams for seamless service delivery.
- Assist in maintaining digital member portal, reservation systems, and operational workflows.
- Uphold service, presentation, and hospitality standards across all member-facing areas.
Job Requirements
- 1 to 2 years of experience with customer service in hospitality or related industry
Please submit your updated resume by using the Apply Now Button. We regret that only shortlisted candidates will be notified. Email resume to Sherry.Yeoh@peopleprofilers.com People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUSBuilding, Singapore 049705. Tel: 6950 9741 http://www.peopleprofilers.com EA License Number: 02C4944 Registration Number: R1106021 Posting Personnel: Yeoh Xianni Sherry