Mandarin speaking Operations Assistant – Customer Claims - Reading

Your tasks

Mandarin speaking Operations Assistant – Customer Claims - What You'll be Doing:

• Organize, maintain and archive files to ensure efficient and timely access.
• Perform accurate data entry and maintain internal databases.
• Support internal and external communications, ensuring smooth information flow.
• Maintain customer insurance data, update receivables, and manage entries on the insurance portal.
• Review customer claims and gather required documentation for internal assessment.
• Liaise with the Sales team and customers to resolve claim-related queries
• Issue credit notes through the internal system.
• Consolidate and analyses data, ensuring accuracy and providing insights to support operational and business decision-making.

Requirements

The Skills You'll Need: Mandarin, strong in data analysis, customer claim related experience.

Mandarin speaking Operations Assistant – Customer Claims - The Skills You'll Need to Succeed:

• Fluent in English and Mandarin preferred
• Ability to work effectively in a cross-cultural environment.
• Good understanding of a B2B business environment.
• Strong communication and collaboration skills across teams.
• Proven ability to manage multiple tasks and meet tight deadlines.
• Proficient in Microsoft Office, particularly Excel (advanced functions preferred).
• Experience in data consolidation and analysis, with strong attention to detail.
• Familiarity with data tools or coding (e.g. Excel advanced functions, SQL, Python) is advantageous.
• Some experience in data analysis or a related field is preferred.
• Self-motivated, detail-oriented, and proactive in problem-solving.
• Able to work both independently and as part of a team.

What we offer

Your New Salary: Up to £31k, depending on experience

How to apply

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

Other

Ref 23580 Job Title: Mandarin speaking Operations Assistant – Customer Claims -Reading

Office Based, 5 days a week Perm Start: ASAP

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