Accounting Support Specialist (Full remote possible from Lorient)

Are you looking for a stimulating professional environment based on autonomy and trust? Pennylane offers you the opportunity to grow within a rapidly expanding company. Here, your expertise will contribute directly to helping entrepreneurs take control of their finances. Discover a place where your skills will be valued and where you can shape the future of financial management.

Our vision Our ambition is to become the preferred financial management software for European SMEs. We help entrepreneurs get rid of time-consuming tasks related to accounting and finance, while giving them access to key financial information to help them make the best decisions for their business. At the same time, we help accounting firms by allowing them to spend less time on redundant and repetitive tasks, and more time on the advisory and support part for their clients.

About Pennylane Pennylane is one of the fastest-growing FinTechs in France, and soon intends to address the European market.

In 5 years of existence, we have managed to: 💻 Position ourselves in the market as an innovative accounting and financial management solution provider 💰 Raise a total of 400 million euros from renowned investors, including Sequoia, the flagship fund of Silicon Valley, known for having supported Google, Facebook, Airbnb, Stripe, Paypal and many others in their early stages 👨‍👩‍👧‍👦 Grow from 7 co-founders to a team of 1000 employees, with an average rating of 4.9/5 on Glassdoor and 94% of Glassdoor reviewers who would recommend PL to their loved ones! 🌍 Build an international team composed of employees from 25 different countries, with a very flexible remote work culture 🤝 Gain the trust of thousands of users and obtain excellent feedback 🚀 Already more than 900,000 VSE/SMEs and more than 6000 accounting firms use Pennylane in France!

Why is this role so important to us?

As an Application Support and Accounting Specialist, you position yourself as a business and platform expert. You are the primary contact for our client base that has chosen Pennylane as the central software for their accounting and financial management. You are therefore at the heart of the 360 customer experience and enable customers and their accountants to benefit from the full power of Pennylane to serve their growth.

How will you contribute to the project?

As a member of the Application and Technical Accounting Support team, you are the central relay point between our Business Owner clients, their in-house Accountants, and Accounting Firms. You are in daily contact with users and seek to understand the problems they encounter. After investigation, your goal is to provide an answer or solution to your interlocutor, or when necessary, escalate the problem to the technical teams. You are also responsible for helping company and firm accountants integrate their data into Pennylane to facilitate their migration.

What will your daily missions be?

First 3 months:

• You join the Pennylane Academy and train on the product and the team's inner workings.
• You learn everything there is to know about our company, our vision, and our various departments.
• You learn to identify all stakeholders and to collaborate effectively within your team, as well as with different departments.
• You start responding to accounting-related requests: you receive requests, qualify them based on a deep understanding of accounting principles, and provide fast and impactful answers.

4 to 6 months:

• You gain autonomy and take full command by ensuring good follow-up of requests until the complete resolution of tickets to guarantee user satisfaction.
• You start managing increasingly complex client requests.
• You contribute to the creation and updating of help resources available to the client to develop their autonomy.
• You share your accounting knowledge and "field" experience with your colleagues.
• You act as the voice of the client's usage and share constructive feedback with the product teams.

And after...:

• You become a product expert and increase your team's efficiency by identifying areas for improvement.
• You take control and lead to success the projects that are important to you and that help you progress.

In the future, you will have opportunities to evolve towards resolving more specialized questions in the Support team, but also towards other teams such as Account Managers or Implementation Managers for our clients.

Required Skills

• Accounting background (BTS CGO, DCG, BTS assistant de gestion PME-PMI, Master CCA or Bachelor Responsable admin et comptable).
• At least 3 years of experience in an accounting firm (ideally having completed at least three fiscal periods).
• Direct work with business owners is a plus (internal advisory, for example).
• An affinity for innovative work tools and new technologies.
• Autonomy, ability to solve problems alone and find solutions.
• Knowledge of the Pennylane tool is a plus.
• Professional level of English.
• Writing skills and pedagogical approach to interact with users clearly and professionally.
• Ability to understand and respond to client needs, offer excellent service, and maintain good relationships with clients.
• Ability to work both autonomously and in a team.
• Flexibility to adapt to rapid evolutions of the tool.
• Willingness to learn and stay up to date on product developments.

🤝 Recruitment Process

• A first meeting with our Talent Acquisition Manager (30 min)
• A second interview and a live case study with an Associate Team Lead (1h)
• A final interview with a Team Lead (45 min)

🎁 What we can offer you: 🏥 Health insurance among the best on the market (Alan Blue and Alan Mind) 🍜 Meal vouchers (Carte Swile) 🏝 Between 6 and 12 additional RTT days on top of the 5 weeks of paid leave 🇬🇧 The possibility to perfect your English thanks to Busuu 🧑‍💻 A dedicated monthly budget for all our Pennylaners, promoting working from home or in coworking spaces 🏢 Easy access to our offices, located a few minutes from Saint Lazare in the heart of Paris 💵 An equity package (BSPCE) 🏃‍♀️ Access to 8000 gyms all over France and more than 300 wellness activities via our partner Gymlib 💻 A Mac 🎉 We practice many sports together and are committed to meeting regularly around company events such as Tech Days (which allow remote Pennylaners to meet every 3 months) or our company seminar which takes place once a year, fostering great moments of cohesion for everyone.

To thrive at Pennylane, you will need to: -Speak English (the level is assessed and appreciated based on the department you apply to) -Enjoy working in a constantly changing environment -Make collaboration a priority within your team or with other stakeholders -Have enough perspective to prioritize high business impact actions in your daily activity.

We know that some people are less likely to apply than others if they feel they do not meet all the criteria. If you are hesitating, we encourage you to apply anyway: who knows, it could be the beginning of a significant and lasting collaboration!

Important information for candidates Recruitment scam attempts are on the rise. We invite you to remain vigilant during your exchanges.

Applications only via our official channels: apply exclusively via our offers published on our official platforms (career site, official partner pages). Systematically check the sender's email address: our communications are sent from professional addresses with the domains @pennylane.com or ----- . We will never ask you for payment, nor for financial information (bank details, payment for an interview, equipment purchase, etc.) as part of the recruitment process. If such a request is made to you, it is a fraud. We invite you not to respond and to report it to us immediately.

Encouraging diversity, equity, and inclusion in all its forms, Pennylane offers an inclusive, caring, and growth-oriented work environment, in our offices and remotely. We are committed to providing the same opportunities to all our candidates, regardless of their social and ethnic origins, gender, religion, sexual orientation, or disabilities. 🇫🇷 Personal Data Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to: Our data policy 🇬🇧 Personal Data Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to Learn more 🇩🇪 Personenbezogene Daten Pennylane verarbeitet Ihre Daten, um Ihre Bewerbung zu bearbeiten und Ihre Eignung für die Stelle zu beurteilen. Sollte Ihre Bewerbung nicht erfolgreich sein, können Ihre Daten bis zu 2 Jahre ab unserem letzten Austausch oder dem Abschluss des Rekrutierungsverfahrens gespeichert werden, um einen Kandidatenpool aufzubauen und zu verwalten. Sie können jederzeit Widerspruch einlegen und die Löschung Ihrer Daten beantragen, indem Sie an Mehr erfahren

🇪🇸 Datos personales Pennylane trata sus datos para gestionar su candidatura y evaluar su idoneidad para el puesto. En caso de que su candidatura no sea seleccionada, sus datos podrán conservarse hasta 2 años a partir de nuestro último contacto o de la finalización del proceso de selección, con el fin de constituir y gestionar una reserva de candidatos. Puede oponerse en cualquier momento y solicitar la eliminación de sus datos escribiendo a Más información

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