Senior Strategy & Operations - Success Department

Are you looking for a stimulating professional environment based on autonomy and trust?

Pennylane offers you the opportunity to grow within a rapidly expanding company.

Here, your expertise will contribute directly to helping entrepreneurs take control of their finances. Discover a place where your skills will be valued and where you can shape the future of financial management.

Our vision

Our ambition is to become the preferred financial management software for European SMEs.

We help entrepreneurs get rid of time-consuming tasks related to accounting and finance, while giving them access to key financial information to help them make the best decisions for their business.

At the same time, we help accounting firms by allowing them to spend less time on redundant and repetitive tasks, and more time on the advisory and support part for their clients.

About Pennylane

Pennylane is one of the fastest-growing FinTechs in France, and soon intends to address the European market.

In 5 years of existence, we have managed to:

💻 Position ourselves in the market as an innovative provider of accounting and financial management solutions

💰 Raise a total of 400 million euros from renowned investors, including Sequoia, the flagship Silicon Valley fund known for having supported Google, Facebook, Airbnb, Stripe, Paypal and many others in their early stages

👨‍👩‍👧‍👦 Grow from 7 co-founders to a team of 1300 employees, with an average rating of 4.9/5 on Glassdoor and 94% of Glassdoor reviewers who would recommend PL to their loved ones!

🌍 Build an international team composed of employees from 25 different countries, with a very flexible remote work culture

🤝 Gain the trust of thousands of users and obtain excellent feedback https://www.google.com/search?q=pennylane&ei=O9pOYvm0Co-blwSmhKmIAw&ved=0ahUKEwi5vsWL-4H3AhWPzYUKHSZCCjEQ4dUDCA4&uact=5&oq=pennylane&gs_lcp=Cgdnd3Mtd2l6EAMyDQgAEIAEELEDEIMBEAoyCwguEIAEEMcBEK8BMgcIABCABBAKMgcIABCABBAKMgUIABCABDIFCAAQgAQyBQgAEIAEMgcIABCABBAKMgcIABCABBAKMgcIABCABBAKOgcIABBHELADOgkIABCwAxAKEEM6CgguEMcBEK8BEAo6BggAEBYQHjoICAAQFhAKEB46DQguEIAEEMcBEK8BEApKBAhBGABKBAhGGABQ7QFY6wVgugdoAXABeACAAUiIAbMCkgEBNZgBAKABAcgBCcABAQ&sclient=gws-wiz

🚀 Already more than 1,300,000 VSE/SME and more than 7000 accounting firms use Pennylane in France!

Strategy & Operations at Pennylane:

At Pennylane, being part of the Strat & Ops function means perfectly understanding operational issues. Then, we design and implement efficient and scalable solutions that allow Pennylane to reach and exceed its growth plans (from 110,000 to 1,200,000 clients between 2024 and today). To move these mountains, our Strategy & Operations teams work daily with the Tech teams (developers, Product Manager) and Data teams (Scientists, Analysts…).

The objective:

Significantly improve team productivity through better use of tools and strong simplification.

The daily routine:

You will be the person responsible, the preferred interlocutor, and the person who drives change within the Customer Success (CS) department, alongside the operational managers in charge of professional services, customer support, and account managers.

Your role will be:

• To be a source of proposals and a driver of transformation: you observe, listen, question, challenge the status quo, and constantly suggest points for improvement and ways to reduce the time currently spent on administrative data entry or information retrieval tasks. You will enable the anticipation of future growth and document changes.

• To implement identified points via new information systems, modifications to existing applications, and/or organizational changes. You will have to lead projects within CS while relying on skills outside the service, such as data, sales, or finance, for example. Your mission will also be to ensure customer satisfaction, ensure deadlines are met, and monitor implementation performance indicators.

• To listen to and observe other departments, to take a step back, to compare, and to develop benchmarks to feed your own reflection.

• To implement strong communication and close support for CS teams to ensure their buy-in to new working methods (optimal configuration, training, continuous improvement…). You will ensure the adoption and daily support of tools and processes.

• To provide visibility at the ops and data level: go understand at the corporate level the challenges the teams face in order to anticipate them and understand the impacts on CS.

Profile sought:

We are looking for an ambitious profile, with previous successful experiences in transformation, productivity improvement, and project management.

The candidate has the following skills and experiences:

• Experience in transformation and productivity improvement through the implementation of IS

• A natural curiosity and the desire to truly have an impact: strong capacity for listening and observation

• Full experience in project management: you know how to frame a problem quickly, deliver fast, and iterate, without waiting for everything to be perfect

• Ability to, on one hand, go into detail and, on the other hand, take a step back and analyze

• Business mindset

• Excellent communicator (oral and written), ability to simplify a problem

• Interest/knowledge in AI, nocode, or any form of automation is desired

• Strong analytical skills (good mastery of SQL is a plus)

• Knowledge of a Customer Support department as well as Intercom, Zendesk, and Salesforce tools is a plus

Recruitment process:

• First exchange with Florent - Recruiter - 45 min video call

• Second interview with Laetitia Bruneton (Manager) - 1h video call

• Case study (on-site): with François Aubry (VP Success) and Laetitia

• Last round (on-site): Eric Scaramozzino (VP Strategic Initiatives)

🎁 What we can offer you:

🏥 Health insurance among the best on the market (Alan Blue and Alan Mind)

🍜 Meal vouchers (Carte Swile)

🏝 Between 6 and 12 additional RTT days on top of the 5 weeks of paid leave

🇬🇧 The possibility to perfect your English thanks to Busuu https://www.busuu.com/fr/p/start-learning?utm_medium=cpc&utm_source=google&utm_campaign=FR_FR_Web_Brand_E&utm_group=FR_FR_Web_Brand_E&utm_term=busuu&gclid=CjwKCAjw682TBhATEiwA9crl34OqnbJDliinEXFZNqOcb6391KXrgq4ZDDwEiwMdtTdtuVULvuF7HhoCgZEQAvD_BwE&gclsrc=aw.ds

🧑‍💻 A dedicated monthly budget for all our Pennylaners, promoting working from home or in coworking spaces

🏢 Easy access to our offices, located a few minutes from Saint Lazare in the heart of Paris

💵 A BSPCE package

🏃‍♀️ Access to 8000 gyms all over France and more than 300 wellness activities via our partner Gymlib

💻 A Mac

🎉 We practice many sports together and are keen to meet regularly around company events such as Tech Days (which allow remote Pennylaners to meet every 3 months) or our company seminar which takes place once a year, and which promotes great moments of cohesion for everyone.

To thrive at Pennylane, you will need to:

-Speak English (the level is evaluated and appreciated based on the department you are applying for)

-Enjoy working in a constantly changing environment

-Make collaboration a priority within your team or with other stakeholders

-Have enough perspective to prioritize high business impact actions in your daily activity.

We know that some people are less likely to apply than others if they feel they do not meet all the criteria.

If you are hesitating, we encourage you to apply anyway: who knows, it could be the beginning of a significant and lasting collaboration!

Important information for candidates

Recruitment scam attempts are on the rise. We invite you to remain vigilant during your exchanges.

Application only via our official channels: apply exclusively via our offers published on our official platforms (career site, official partner pages).

Systematically check the sender's email address: our communications are sent from professional addresses with the domains @pennylane.com http://pennylane.com or @pennylane-partners.com .

We will never ask you for payment, nor for financial information (bank details, payment for an interview, purchase of equipment, etc.) as part of the recruitment process.

If such a request is made to you, it is a fraud. We invite you not to respond and to report it to us immediately."

Encouraging diversity, equity, and inclusion in all its forms, Pennylane offers an inclusive, caring, and conducive-to-growth work environment, in our offices and remotely. We are committed to providing the same opportunities to all our candidates, regardless of their social and ethnic origins, gender, religion, sexual orientation, or disabilities.

🇫🇷 Données personnelles

Pennylane traite vos données pour gérer votre candidature et évaluer votre adéquation au poste. Si votre candidature n’aboutit pas, vos données peuvent être conservées 2 ans à compter de notre dernier échange ou de la clôture du recrutement afin de constituer & gérer un vivier de candidats. Vous pouvez vous opposer à tout moment et demander la suppression de vos données en écrivant à : dpo@pennylane.com. dpo@pennylane.com Notre data policy https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement

🇬🇧 Personal Data

Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to dpo@pennylane.com. Learn more https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement

🇩🇪 Personenbezogene Daten

Pennylane verarbeitet Ihre Daten, um Ihre Bewerbung zu bearbeiten und Ihre Eignung für die Stelle zu beurteilen. Sollte Ihre Bewerbung nicht erfolgreich sein, können Ihre Daten bis zu 2 Jahre ab unserem letzten Austausch oder dem Abschluss des Rekrutierungsverfahrens gespeichert werden, um einen Kandidatenpool aufzubauen und zu verwalten. Sie können jederzeit Widerspruch einlegen und die Löschung Ihrer Daten beantragen, indem Sie an dpo@pennylane.com schreiben. Mehr erfahren https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement

🇪🇸 Datos personales

Pennylane trata sus datos para gestionar su candidatura y evaluar su idoneidad para el puesto. En caso de que su candidatura no sea seleccionada, sus datos podrán conservarse hasta 2 años a partir de nuestro último contacto o de la finalización del proceso de selección, con el fin de constituir y gestionar una reserva de candidatos. Puede oponerse en cualquier momento y solicitar la eliminación de sus datos escribiendo a dpo@pennylane.com. Más información https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement