Cloud Platform & Infrastructure Engineer

Pre-requisition

•  Degree in Computer Science/Engineering or equivalent
•  More than 2 years of relevant working experience

Key Responsibilities

•  Administer, monitor and support enterprise backup and recovery platforms to ensure high availability, performance and successful backup operations.
•  Perform end-to-end troubleshooting of backup failures, restore requests and infrastructure issues across servers, storage and network components.
•  Diagnose backup data paths from client systems to storage targets, including verification of Data Domain appliances, hardware health, storage performance and network connectivity.
•  Manage backup operations using Dell PowerProtect Data Manager (PPDM) and Avamar.
•  Deploy, configure and maintain backup solutions for physical servers, virtual machines, NAS workloads and Kubernetes (K8s) environments.
•  Coordinate with technology vendors and internal engineering teams to resolve incidents, perform root cause analysis and implement permanent fixes.
•  Support infrastructure changes, patching, upgrades, capacity planning and technology refresh initiatives.
•  Develop and maintain technical documentation, standard operating procedures (SOPs), knowledge articles and system configurations.

 Participate in incident, problem and change management processes in accordance with ITIL best practices.

•  Provide technical support to customers and stakeholders while ensuring service levels and operational excellence are maintained.

Technical Skill Sets:

Backup & Recovery Solutions: Dell NetWorker, Veritas NetBackup, Veeam, Cohesity, Rubrik, Dell PPDM, Avamar, Backup Architectures, Disaster Recovery, Data Protection Best Practices

Storage Infrastructure: Data Domain Appliances, SAN Storage, Enterprise Storage Platforms, Dell PowerStore, Isilon Virtualization & Cloud: VMware vSphere, VMware Cloud Foundation (VCF), AWS, Microsoft Azure, Google Cloud Platform (GCP), Oracle Cloud Infrastructure (OCI)

Networking: TCP/IP, DNS, VLANs, Network Switches, Storage Connectivity