Customer Service Coordinator (Helpdesk) - Mega Bangna Zone
Machine translation — original language: Thai.Show original
Work Schedule: Monday - Friday (Alternate Saturdays)
- Receive problem reports from customers via telephone, email, and designated channels, providing initial guidance.
- Record and assign Service Request / Job Card via Helpdesk or CAFM systems.
- Coordinate with teams and relevant departments to proceed with problem resolution.
- Track job status and inform customers or relevant parties of progress.
- Monitor and follow up on tasks to ensure completion according to defined SLA.
- Maintain and update Location, Equipment, Service Request, and Complaint data in the system.
- Prepare summary reports on job volume, complaints, and operational performance.
- Coordinate with customers and teams via Microsoft Teams or other relevant channels.
- Manage and support utility tasks or expenses related to the responsible area.
- Perform other duties as assigned.
Qualifications: Bachelor's degree in any field. At least 2 years of experience in Administration, Call Center, Customer Service, Helpdesk, or related fields. Proficient in Microsoft Office. Basic English communication skills.
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