receptionist

*Job Title: *Receptionist

*Job Posting #RECP-031/2026-27 *

*Date Posted: *November 4, 2026

*Reports to: *Supervisor, Office and IT Services

*Position Type: *Full Time Contract- 12 months duration, existing vacancy

Date Closed: Open till filled

About Organization:

Punjabi Community Health Services (PCHS) is a pioneer community-based not-for-profit, charitable organization. PCHS has been fulfilling the needs of diverse populations for 36 years by providing services in the areas of addictions, mental health, geriatric care, health promotion, domestic violence, parenting, settlement, and services for women, children, and youth. PCHS has several research studies to its credit and is recognized as an innovative organization for community development, as well as for its Integrated Holistic Service Delivery Model. PCHS is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF) International and Imagine Canada.

Why Work at PCHS:

• 3 weeks? paid Vacation to start; 4 and 5 weeks after 3 and 4 years of continuous service
• 7 days? paid Personal Time
• Comprehensive Benefits package (special benefits for gym memberships and winter tires)
• Employee Assistance and Family Assistance Plan
• Various employer-paid training programs and professional development opportunities
• Develop and network through robust community and partner events
• Mileage reimbursement as applicable
• Free on-site parking

About Position:

The Receptionist is a crucial link between our clients and the organization. The Receptionist will contribute to the mission and vision of the organization through the provision of effective customer service and relations, interpersonal communication, and effective time management. This position is responsible for handling front office reception and providing clerical/administrative support including greeting guests, answering phones, maintaining phone calls data, and handling inquiries etc

Note: The position requires onsite work, Monday through Friday, 9am to 5pm.

Qualifications and Skills:

• Post secondary education/ diploma/course in Office Administration or related program.
• Preferred 2-3 years? experience in front desk/related field
• Extensive experience in customer service is required
• Excellent computer skills with advanced proficiency in Microsoft Office
• Knowledge and understanding of administrative and clerical duties
• Superior time management skills, interpersonal skills, multitasking skills, and the ability to prioritize tasks with minimal supervision
• Ability to work independently, as well as in a team
• Demonstrate verbal and written communication skills and the ability to communicate information to a variety of stakeholders effectively
• Required fluency in English and South Asian languages (Punjabi, Hindi and Urdu)
• Familiarity with Cloud technology and SharePoint will be an asset

Requirements:

• Required fluency in South Asian languages (Punjabi, Hindi and Urdu)
• Possess a valid Ontario Driver's License, have regular access to a reliable vehicle and provide proof of adequate vehicle insurance
• A satisfactory current Vulnerable Sector Screening (Criminal Record Check) report
• Current CPR and First-Aid certification
• Vaccines (COVID-19 and others) are encouraged

*Key Responsibilities (but not limited to): *

• Greet and welcome clients and direct them accordingly
• Answer telephone calls and enter program wise call data on designated software
• Direct calls and connect clients to appropriate staff member
• Corresponding emails on regular basis
• Compile data and reports on SharePoint
• Maintain client appointments
• Participate in team meetings, staff meetings and committee meetings as required
• Abide to the internal policies and procedures of the organization and to the privacy and confidentiality of client information
• To liaise effectively with clients, visitors and staff
• Maintain and allocate agency resources, flyers, pamphlets etc.
• Coordinate