Customer Success Manager

Your tasks

A leading industrial company is looking for a CSM to manage the customer experience after the order is placed, with overall responsibility for control, coordination, communication, monitoring delivery dates, handling exceptions, and representing customer needs within the organization. The role is located at the intersection of customers, sales, production planning, manufacturing, engineering, quality, warehouse, finance, and accounting. The candidate is required to combine high service orientation with assertiveness, attention to detail, and interface management without direct authority.

Requirements

• Bachelor's/Master's degree, preferably an engineering degree
• Previous experience in B2B customer service, CSM, sales coordination, operational back office, or order management
• Experience working with business customers and managing ongoing communication with them
• Experience working with many internal interfaces in an operational/industrial environment
• Ability to work in a dynamic, multi-tasking, and high-pressure environment
• Proven proficiency in ERP/CRM systems
• Good level of proficiency in Excel
• High ability for monitoring and control, order and precision
• High service orientation alongside assertiveness and the ability to drive interfaces without direct authority
• Very good level of English (speaking, reading, and writing)