Operations Manager

Job Summary The Operations Manager is responsible for the effective and efficient management of the company's day-to-day operations, ensuring that customer requirements are met safely, on time, at the required quality, and at a competitive cost.

The role provides operational leadership across Production, Planning, Warehouse/Logistics and, where applicable, Engineering and Maintenance. The Operations Manager will drive operational excellence, productivity improvement, cost reduction, and employee engagement while ensuring compliance with company policies and applicable Singapore requirements.

Job Responsibilities

Operations Management

• Lead and manage day-to-day operational activities.
• Ensure operational plans are executed safely, efficiently, and on schedule.

• Establish clear operational priorities and allocate resources accordingly.
• Monitor and improve operational performance through effective KPI management.

• Identify operational bottlenecks and implement corrective actions.
• Ensure effective utilization of manpower, equipment, materials, and facilities.

• Establish and maintain robust operating procedures and work standards.

Production Management

• Ensure production schedules and customer requirements are achieved.
• Work closely with Production Planning to balance demand, capacity, and manpower.

• Monitor production output, productivity, OEE, downtime, and labor efficiency.
• Improve production flow, line balancing, and capacity utilization.

• Manage production constraints and escalation of critical issues.
• Support new product introduction and production ramp-up.

• Ensure effective shift planning and manpower deployment.

Warehouse & Logistics

• Oversee warehouse and internal logistics operations where applicable.
• Ensure timely receipt, storage, and issuance of materials.

• Maintain high inventory accuracy.
• Improve material flow and line-side replenishment.

• Minimize material shortages, excess inventory and obsolete stock.
• Monitor warehouse productivity and logistics costs.

• Ensure appropriate inventory control and FIFO/FEFO practices where applicable.

Engineering & Maintenance Coordination

• Work closely with Engineering and Maintenance to maximize equipment availability.
• Ensure preventive and corrective maintenance programs are effectively implemented.

• Monitor equipment downtime and reliability.
• Support automation and productivity-improvement initiatives.

• Ensure new equipment and process changes are introduced effectively.
• Escalate major technical issues and ensure timely resolution.

Quality

• Work closely with Quality to achieve customer and internal quality objectives.
• Drive reduction of defects, scrap and rework.

• Ensure production teams follow approved processes, specifications and work instructions.
• Support root-cause analysis and corrective/preventive actions.

• Promote quality ownership throughout the operations organization.
• Support customer and certification audits where required.

Safety, Health & Environment

• Demonstrate visible leadership in Workplace Safety and Health (WSH).
• Ensure operational activities comply with applicable Singapore WSH requirements and company EHS standards.

• Ensure appropriate risk assessments are conducted for routine and non-routine operations.
• Ensure effective risk controls are implemented and maintained.

• Ensure employees receive appropriate safety training, instruction and supervision.
• Promote safe working practices and proactive hazard identification.

• Lead or support investigation of incidents, near misses and unsafe conditions.
• Ensure emergency procedures and business-continuity arrangements are effective.

Lean Manufacturing & Continuous Improvement

• Lead continuous-improvement initiatives across operations.
• Drive Lean Manufacturing, Kaizen, 5S and structured problem solving.

• Identify opportunities to improve:
• Productivity

• OEE
• Cycle time

• Changeover time
• Labor efficiency

• Material utilization
• Scrap and rework

• Space utilization
• Operational cost

• Establish improvement targets and track measurable benefits.
• Develop problem-solving capability within the operations team.

Cost Management

• Manage the operational budget within approved targets.
• Monitor labor, overtime, material handling, and operating costs.

• Drive cost-reduction and productivity programs.
• Identify opportunities to improve resource utilization.

• Support CAPEX proposals and investment justification.
• Ensure improvement projects deliver measurable financial benefits.

People Management

• Lead and develop supervisors, team leaders and operational staff.
• Establish clear objectives, KPIs and performance expectations.

• Develop leadership capability within the operations organization.
• Plan manpower requirements according to business demand.

• Identify training and development needs.
• Establish succession plans for critical operational positions.

• Promote employee engagement, teamwork and accountability.
• Manage performance issues fairly and consistently.

Planning & Supply Chain

• Work closely with Planning, Purchasing and Supply Chain to ensure operational continuity.
• Identify potential material and capacity constraints.

• Support production planning and demand/capacity reviews.
• Improve schedule adherence and operational responsiveness.

• Minimize production disruption caused by material or planning issues.
• Support inventory optimization initiatives.

Operational Systems & Digitalization

• Drive effective use of ERP, MES, WMS, and other operational systems.
• Improve data accuracy and visibility of operational KPIs.

• Promote digital tools for production monitoring and performance management.
• Support automation and digitalization projects.

• Use operational data to identify trends, risks and improvement opportunities.

Compliance & Governance

• Ensure operations comply with applicable company policies, customer requirements and regulatory requirements.
• Maintain appropriate operational documentation and procedures.

• Support factory notification/registration and other applicable requirements where relevant.
• Ensure machinery, equipment and operational processes are appropriately managed.

Required Qualifications

• Bachelor's degree in Engineering, Manufacturing, Operations, Supply Chain, or a related discipline.
• Minimum 8–12+years of relevant operations/manufacturing experience.

• Proven experience managing manufacturing or operational teams.
• Strong understanding of production, warehouse, planning and operational processes.

• Experience with Lean Manufacturing and continuous improvement.
• Strong analytical and problem-solving skills.

• Experience managing KPIs, budgets and productivity initiatives.
• Good knowledge of workplace safety and operational compliance.

• Strong English communication skills.
• MNC manufacturing experience.

• Experience with ERP/MES/WMS systems.
• Automation or digital manufacturing experience.

• Lean Six Sigma certification.
• Experience with NPI and production ramp-up.

• Experience in regulated manufacturing environments.
• Strong operational leadership

• Customer orientation
• Commercial awareness

• Data-driven decision-making
• Problem-solving ability

• Continuous-improvement mindset
• Strong people-management skills

• Accountability and execution
• Cross-functional collaboration

• Change-management capability
• Strong communication and influencing skills