Collection Manager- Business- Lending Collections
Job Title: Collection Manager
About the Team: The Collections team is responsible for managing overdue accounts, driving recovery performance, monitoring collection teams and agencies, and ensuring adherence to applicable regulatory guidelines and internal policies.
About the Role: The Collection Manager will be responsible for managing collection operations across the assigned territory, leading a team of collection executives, driving collection targets, and ensuring effective portfolio management. The role requires strong team leadership, field execution, performance monitoring, and stakeholder management skills.
Key Responsibilities:
- Drive and achieve collection targets for the assigned territory and portfolio.
- Lead, manage, and motivate a team of collection executives and field officers to achieve business targets.
- Monitor team productivity, performance, attendance, and daily collection activities.
- Develop and implement effective collection strategies to improve recovery rates and control delinquency.
- Review daily and monthly collection MIS and take corrective actions to improve team performance.
- Monitor collection agencies and ensure adherence to defined processes and performance benchmarks.
- Manage escalations related to overdue accounts, customer concerns, and field collection activities.
- Ensure adherence to applicable regulatory guidelines, internal policies, and the Code of Conduct.
- Identify operational gaps, fraudulent practices, and risks within the collection process and take appropriate corrective action.
- Conduct regular field visits to monitor collection activities and team performance.
- Work closely with business, credit, risk, operations, and other stakeholders to resolve collection-related issues.
- Drive capability building, coaching, and continuous improvement within the collection team.
Skills and Competencies:
- Strong experience in collections and recovery management.
- Proven experience in team handling and managing field collection teams.
- Strong target orientation with the ability to drive team performance.
- Good communication, negotiation, and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Good understanding of collection processes, delinquency management, and agency management.
- Ability to manage escalations and work effectively in a high-performance environment.
- Proficiency in MS Excel, collection MIS, and reporting systems.
Education and Experience:
- Education: Graduate in any discipline.
- Experience: 4+ years of relevant experience in collections and recovery management.
- Prior experience in team handling, preferably in banking, NBFC, fintech, or financial services, will be preferred.
- Candidates with experience managing field collection teams and collection agencies will be an added advantage.
Compensation: Compensation will be commensurate with the candidate’s experience, expertise, and suitability for the role.