TECHNICAL SUPPORT STAFF

WHAT WE OFFER

• PHP 15K Signing Bonus
• Competitive Salary Packages
• Professional Development Opportunities
• Hybrid Work Setup
• Equipment Provided
• Day 1 HMO
• Life Insurance

POSITION OVERVIEW

Qualifications/Requirements:

WHAT SHOULD YOU HAVE?

A bachelor’s degree in any field is preferred. Most ideal: Information Technology, Computer Science, Business Administration, Finance, or any equivalent degree.

• At least one (1) year of experience in back-office document processing operations related to applications for e-wallets, loans, or insurance or at least two (2) years’ BPO inbound voice/email/chat experience in handling international accounts in customer service.
• High attention to detail
• Above average written and verbal communication skills
• Must have average logical and verbal reasoning.
• Ability to provide correct decisions based on rules and policies.
• Ability to handle multiple tasks, prioritize workload, and adapt to changing priorities in a fast-paced environment.
• Process-oriented.
• Must be quality conscious.
• Exceptional problem-solving and critical-thinking skills to identify the root causes and provide effective solutions.
• Strong customer service orientation with the ability to remain calm, patient, and empathetic in challenging situations.
• Good to Excellent in using MS Excel, Word, Google Sheets, etc... (Vlookup, Pivot, and advanced Excel formulas)
• Knowledge of programming languages is preferred but not required.