Sales Engineer
About PayPay
PayPay is a fintech company that has surpassed 75 million users in approximately 8 years since launching its service in 2018, and is composed of diverse members gathered from about 50 countries and regions.
By utilizing the latest technologies, including AI, and data, we achieve service development and business growth at an overwhelming speed. We are looking for colleagues who will work with passion as professionals to drive the widespread adoption of cashless payments in Japan, as well as its expansion as a financial life platform, and work together to create new value for users.
About the Job
▼ Introduction to the Enterprise Partner Support Dept. Sales Engineer Team
The Sales Engineer team is a team that, in PayPay's enterprise domain, connects sales and product from a technical perspective, supporting merchants and partners in the implementation of PayPay and stable service utilization. At PayPay, various payment connection methods exist depending on the merchant's system environment and business model. Sales Engineers collaborate with sales to organize technical requirements and consider connection methods from the negotiation stage, providing broad support through implementation, testing, release, and subsequent stable operation. Furthermore, rather than just responding to individual inquiries, an important role is to increase the technical response capabilities of the entire organization by analyzing issues and failures that occur during connection, preventing recurrence, improving implementation processes, and disseminating technical knowledge to the sales team. We aim to be an organization that does not merely answer technical inquiries, but understands both business and technology, moving the business of merchants, sales, and PayPay forward through the power of technology.
▼ Background of Recruitment
With the expansion of PayPay's business, system connection methods, configurations, and technical requirements requested by large merchants and partners are diversifying. Especially in the enterprise domain, it is required to understand the different system environments and requirements for each merchant and collaborate with many stakeholders—including sales, merchants, partners, and product—to solve technical issues. Given this background, we are looking for someone who can go beyond providing technical support for existing projects and lead the Sales Engineer organization.
【Main Roles】 ・Advance sales projects from a technical perspective ・Organize and resolve issues in complex system connections ・Prevent failures and accidents through configuration and specification verification during implementation ・Analyze occurring problems and lead to recurrence prevention and process improvement ・Accumulate knowledge of Technical Integration for future overseas expansion
【Specific Job Responsibilities】
- In the implementation of PayPay for enterprise merchants and partner companies, you will lead projects and the organization from a technical standpoint while collaborating with sales.
- Implementation support for new merchants/partners
・Attending sales negotiations and providing technical proposal support ・Hearing system configurations and requirements from merchants, PSPs, and partners ・Explaining PayPay's payment methods, API, SDK, etc. specifications ・Considering connection methods and system configurations according to merchant requirements ・Technical QA regarding API/SDK Integration ・Organizing and managing implementation schedules and technical issues
- Technical support for release and stable operation
・Verification of system settings and connection details before release ・Advance detection of technical risks and accident prevention ・Coordination of technical issues with merchants, partners, and internal related departments ・Follow-up for stable operation after release
- Technical support during payment malfunctions or failures
・Collaboration with sales departments when payment malfunctions or system failures occur ・Collaboration with merchants, PSP, Payment Gateway, and internal product departments ・Organizing technical explanations and response policies for sales
- Sophistication of Sales Engineering functions
・Knowledge management of frequent technical QAs and trouble cases ・Standardization of connection and implementation processes ・Preparation of checklists and guidelines ・Technical study sessions and knowledge sharing for sales ・Improving efficiency of technical support operations using AI and automation ・Feeding back technical feedback obtained from merchants and sales to the product department
▼ Appeal of this Position
At PayPay, many users and merchants perform payments every day. Among them, in the enterprise domain, you will have opportunities to be involved in connections with companies that have large-scale systems or merchants that operate many stores. Since the system connections you support are used in actual stores and services, it is a position where you can feel the results of your work closely. Furthermore, in this position, we expect you to not only increase your expertise as a Sales Engineer in the future but also aim to become a leader who takes on member development, business design, and organizational building as a core member of the team.
Required Experience/Skills
Note: You do not need to satisfy all of the following, but we are looking for individuals with multiple experiences/skills.
・Basic knowledge regarding system integration using Web/API ・Ability to interpret technical documents such as API specifications ・Experience in organizing and coordinating technical requirements with customers or internal stakeholders ・Experience in driving projects while involving multiple departments and stakeholders ・Communication skills to explain technical content clearly to non-engineers ・Ability to not be passive toward issues, but to collect information themselves and act toward resolution ・Ability to interpret English API specifications and Technical Documentation ・Experience communicating technical specifications, system connections, failures, etc., with engineers of overseas companies using English ・Experience leading members as a team leader, project leader, etc.
Desirable Experience/Skills
・Work experience in the cashless, payment, or FinTech industry ・Knowledge of payment systems such as PSP / Payment Gateway / Acquirer, etc. ・Experience in system implementation/Integration using API / SDK ・Experience in technical proposals and implementation support for enterprise companies ・Experience in API / SDK Integration with overseas companies ・Technical Project Management experience including overseas bases/companies
Ideal Candidate Profile for PayPay
- Those who fit PayPay 5 senses
Benefits and Conditions
Employment Status
- Full-time employee
Work Location
- Hybrid Workstyle
*You will be required to come to the office in accordance with the rules of your assigned organization and work instructions.
Working Hours
- Super Flex system (no core time)
- Principle: 9:00 AM – 5:45 PM (7 hours 45 minutes actual work + 1 hour break)
Holidays
- Saturdays, Sundays, national holidays, year-end/New Year holidays, and company-designated days
Leave (Statutory Leave and Company Benefits)
- Annual paid leave (14 days in the first year, granted proportionally depending on the month of joining. Available from the date of joining)
- Personal Leave (5 days granted every fiscal year / 3 or 5 days granted in the first year depending on the month of joining)
*This is PayPay's unique special paid leave system, which can be used for illness/injury/accompanying a patient for yourself, family, pets, etc.
Salary
- Annual salary system (includes part of fixed overtime pay)
- Determined by company regulations based on experience, skills, performance, and contribution
- Reviewed once a year
- Overtime allowance and late-night work allowance available
*Regarding salary payment, a portion can be received via PayPay account (supports digital salary payment).
Benefits
- Social insurance (Health insurance, Welfare pension insurance, Employment insurance, Industrial accident compensation insurance)
- Corporate-type defined contribution pension plan
Other Information: