Branch Customer Service

The company Paylink-Western Union is looking for employees for the Customer Service position for its store in Heraklion, Crete.

Part-time positions.

The purpose of the Store Customer Service position is to serve customers who visit the store to perform transfers and bill payments, meeting their needs with politeness and professionalism, as well as promoting any other company services that may meet their needs.

Additionally, this position incorporates the responsibility for maintaining the functionality and high quality of service of the store, while encouraging the creation of conditions that will allow for increased awareness of new or additional services.

Responsibilities:

• Customer Service: Providing assistance to customers for transfer and bill payment services, responding to their questions with professionalism and politeness, in accordance with company instructions.
• Service Promotion: Promoting company services, encouraging customers to utilize other services offered by the company, increasing awareness for them.
• Problem Reporting: Forwarding any problem to the Store Manager for immediate and effective resolution.
• Opening/Closing the Cash Register – Management of the safe/money transfers
• Management of Operational Issues: Addressing daily operational issues of the store, in cooperation with the Manager and with the company's support departments where required (e.g., CustomerServiceCenter, etc.).
• Marketing Updates: Informing the Marketing department about matters concerning offers, price lists, and new services from the competition.
• Maintaining Standard Operation: Compliance with all operating and service rules defined by the company for its own stores, ensuring quality and image.
• Collaboration with other departments: Collaborating with other company departments, when requested, for the introduction of new services and customer support.
• Continuous Individual Improvement: Continuous individual effort to improve performance and work quality within the role, aiming for ongoing professional development and the achievement of corporate goals.

Required Qualifications:

• Graduate of High School, IEK, or equivalent educational level.
• Previous experience in a customer service position.
• Excellent knowledge of the English language (spoken and written).
• Excellent knowledge of computer operation and Microsoft Office applications.
• Very good communication skills and a customer-centric approach.
• Responsibility, consistency, and professionalism.
• Ability to effectively manage the cash register and transactions.
• Team spirit and adaptability to a dynamic work environment.

Will be additionally appreciated:

• Experience in handling payment transactions, transfers, or other financial services.
• Knowledge of a second foreign language.
• Previous experience in a banking, financial, or retail customer service environment.
• Familiarity with transaction management systems or cash register applications.

Benefits: