Inside Sales Representative
About PayJoy
PayJoy, a Public Benefit Corporation, is a purpose-driven credit provider dedicated to helping underserved customers in emerging markets achieve financial stability and success. Our patented secured credit technology serves as an entry point to the credit system for new customers. Through point-of-sale financing and our card offerings, customers gain access to a modern quality of life. PayJoy credit also enables our customers to seize opportunities as micro-entrepreneurs and serves as a safety net in difficult times. With our cutting-edge technology in machine learning, data science, and anti-fraud artificial intelligence, we serve more than 18 million customers by 2025, achieving solid profitability that sustains our growth.
This role
As the focal point for our customers and partners, your primary goal is to ensure they achieve maximum potential and value with our platform. Acting as a strategic and technical consultant, you will be responsible for unlocking solutions with agility, delighting the customer on a daily basis, and identifying growth opportunities for the account.
Key Responsibilities Manage an active portfolio, ensuring customer satisfaction and success.
Act as a bridge between the customer and technical support, ensuring that issues are resolved end-to-end.
Help new partners with their first steps within the platform to ensure they begin using the tools correctly.
Daily update of the CRM with interactions, feedback, and negotiation statuses.
Conduct follow-up meetings to encourage platform usage and convert interest into real sales.
Work towards service volume and quality goals.
Requirements Portfolio Management: Experience with retention metrics (Churn, Health Score).
CRM Mastery: Data recording and analysis (experience with Zoho CRM will be considered a differentiator).
Negotiation Skills: Focus on upsell (selling to existing customers) and re-engaging inactive accounts.
Basic English: Reading and understanding technical manuals or global internal communications (other levels will be considered a differentiator).
Basic Support: Ability to perform technical issue triage before escalating to other teams.
Benefits Health and dental plan 100% paid by the company for employees and direct dependents.
Life insurance.
Meal voucher.
Transportation allowance / Home Office allowance of R$ 180.00.
Incentive for the Phone financial product.
Budget for the acquisition of noise-canceling headphones.
Budget for home office equipment.
Annual budget for wellness benefits.
Annual budget of $ 2,000 USD for coworking spaces and business travel.
Annual budget of $ 2,000 USD for professional development.
PayJoy is proud to be an equal opportunity employer that welcomes and encourages people from all backgrounds. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, disability, or other legally protected characteristics.
PayJoy Principles Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed