Service Manager, Customership

Patriais a workplace where you build collective security. With us, ordinary people solve extraordinary challenges. When it comes to critical operations on land, at sea, in the air, and in networks, expertise matters. Quality comes from people – from each of us. At Patria, you solve it.

Patria is an international defense industry and technology company with over 100 years of experience in the field. Through Patria's top-tier experts and the Protected Mobility, Defence and Weapon Systems and Sustainment Solutions business areas, we ensure reliable operations for our customers and act as a partner in critical operations on land, at sea, and in the air – when everything must work. Patria's operating countries are Finland, Sweden, Norway, Latvia, Belgium, Netherlands, Germany, Poland, Slovakia, and Japan. Read morehttp://www.patriagroup.com . Technology professionals rated Patria as the third most attractive employer in Finland in the Universum 2026 Professional Survey.

The Sustainment Solutionsbusiness area is responsible, among other things, for the sale, offering, and delivery of lifecycle support and software products. The business area is also responsible for the strategic partnership with the Finnish Defence Forces and Patria's authority business.

Do you want to combine account development, service business, and project management in an international customer environment?

We are now looking for a customer-oriented and proactive expert

to join our team as a

Service Manager, Customership

to strengthen our OEM After Sales organization.

In this role, you are responsible for coordinating and developing the After Sales entirety for designated customers. You act as a key contact person between the customer and our internal organization, bringing together the expertise of different functions into a functional service package. Your work combines account management, service business, contract management, and leading After Sales projects.

You will participate in sales initiatives from their early stages and ensure that lifecycle support as well as maintenance, spare parts, logistics, and other support services are considered in offers and contracts. You will lead the practical implementation of agreed services and monitor their quality, schedules, costs, and profitability.

The role includes implementing After Sales contracts into operational activities and monitoring the implementation, schedules, costs, and profitability of agreed services. Additionally, the task involves identifying new service and upselling opportunities within existing accounts.

The Service Manager works as part of the OEM After Sales organization and operates in close cooperation with After Sales operations as well as sales, projects, logistics, ILS, finance, and other business experts. The role acts as a key link between the customer and the internal organization, assembling the expertise of different functions into a functional service package for the customer.

What kind of expert are we looking for?

You have a customer- and business-oriented approach to work and the ability to grasp large entities and implement agreed matters in practice. You take responsibility, investigate matters proactively, and bring experts from different functions together toward a common goal. You know how to prioritize in changing situations and reconcile customer needs, schedules, and the constraints of implementation.

What we expect from you

• Suitable technical or commercial (at least UAS/AMK) or other education supporting the role
• Experience working in customer-facing roles and account management, as well as an understanding of service business
• Ability to manage projects, contracts, and multiple parallel entities
• Commercial understanding as well as cost, pricing, and profitability thinking
• Good cooperation, communication, and negotiation skills, as well as an independent and solution-oriented approach to work
• Fluent English skills for working in an international customer environment
• Readiness for customer visits and traveling

We consider as a plus

• Previous experience in aftermarket business
• Experience in managing long-term accounts, service contracts, and international customer work
• Experience in technical services, maintenance, spare parts, or logistics
• Experience in preparing offers, cost calculation, or pricing

What we offer

You will get to work in a versatile role with customers and experts from different fields. In this position, you can develop broad expertise in accounts, service business, contracts, and international After Sales operations.

At Patria, you get to do things you wouldn't even get to see elsewhere. You have the opportunity for a long and diverse career working with Patria's unique products and operations. You will become part of our high-spirited team of experienced professionals.

As employee benefits, we offer, among others, an annual performance bonus model, lunch and wellness benefits, and support for work-related studies. We have comprehensive occupational health services, which include, for example, specialist doctor services. We also offer accident insurance during leisure time for our employees.

We also value your leisure time, so at Patria you can balance work and leisure flexibly, for example, by utilizing flexible working hours. You can learn more about life at Patria here.

Would you like to be part of our story?

You can submit your application through our recruitment system. Please apply by 23.11.2026. We process applications during the application period, and selections are made as soon as suitable candidates are found. Please note that we do not process applications sent via email.

For more information about the position, contact recruiter Jonna Salonen

📞 +358 50 475 5706

_We process your data confidentially. The person selected for the position will undergo a _standard_ security clearance and a drug test._

Why Patria? 1. Security for society:we proudly promote national and international security. This requires a responsible attitude and top-tier expertise to guarantee operational reliability in all conditions. 2. You make an impact:At Patria, you influence the content of your work, your career development, and the success of your customers and the entire company. With us, you can be as good as you can possibly be. 3. Focus on what matters:do what you love and see the traces of your hands. You are crucially important to us. We want you to feel well and live a full life alongside your work. 4. Great people:with us, you work in a renewing and energetic work community where smiles are frequent. We believe that the best results are born in a good atmosphere.