Director, OEM After Sales

About the company

Patriais a workplace where you build collective security. With us, ordinary people solve extraordinary challenges. When it comes to critical operations on land, at sea, in the air, and in networks, expertise matters. Quality comes from people – from each and every one of us. At Patria, you solve it.

_Patria is an international defense industry and technology company with over 100 years of experience in the field. Through Patria's top-tier experts and the Protected Mobility, Defence and Weapon Systems and Sustainment Solutions business areas, we ensure reliable operations for our customers and act as a partner in critical operations on land, at sea, and in the air – when everything must work. Patria's operating countries are Finland, Sweden, Norway, Latvia, Belgium, Netherlands, Germany, Poland, Slovakia, and Japan. Read more at http://www.patriagroup.com . Technology professionals rated Patria as the third most attractive employer in Finland in the Universum 2026 Professional Survey.

Sustainment Solutionsbusiness area is responsible for, among other things, the sale, offering, and delivery of life cycle support and software products. The business area is also responsible for the strategic partnership with the Finnish Defence Forces and Patria's authority business.

Your team The OEM After Sales team is responsible for the sale, delivery, and development of spare parts, repair, warranty, technical support, and other life cycle services for Patria's OEM products. The team is characterized by strong team spirit, cooperation, and customer orientation. As a leader, you will cherish and develop this culture while driving the business forward.

Why Patria? 1. Securing society:we proudly promote national and international security. This requires a responsible attitude and top expertise to guarantee operational reliability in all conditions. 2. You make an impact:At Patria, you influence the content of your work, your career development, and the success of your customers and the entire company. With us, you can be as good as you can possibly be. 3. Focus on what matters:do what you love and see the results of your work. You are critically important to us. We want you to feel well and live a full life alongside your work. 4. A great crowd:with us, you work in a renewing and energetic work community where smiles are frequent. We believe that the best results are born in a good atmosphere.

Your tasks

we are looking for a leader who combines a commercial, technical, and operational perspective with a coaching approach to people management.

Your tasks You are responsible for managing, driving the results of, and developing the OEM products' aftermarket and life cycle services business. As a key task of the role, you will ensure the efficient sale, delivery capability, and customer satisfaction of spare parts, repair, maintenance, and technical support services throughout the entire life cycle of the fleet, and you will lead the related team and operations. You are responsible for achieving business targets, the profitability of the service business, developing customer relationships, and the continuous improvement of service processes. You will work in close cooperation with customers, product lines, the supply chain, production, and project organizations.

As a leader, you are also responsible for developing the expertise of your own organization, ensuring resources, and the continuous development of the operational culture. The role emphasizes a coaching leadership style, long-term development of personnel, and building an operating environment where people can grow into responsible expert and leadership roles.

You will actively participate in the development of strategy, growth, and new service capabilities, as well as the implementation of the strategy. You belong to the business management team and report to the head of the OEM and Life Cycle Services business line. Work is primarily performed on-site at our Hämeenlinna office.

Key areas of responsibility include

• Overall responsibility for the sale and delivery of spare parts, repair, and maintenance services, as well as the overall management and development of other customer support services
• Development of customer relationships, service processes, operating models, and the supply chain, as well as ensuring the functionality of the warranty and complaint processes
• Preparation of business targets, plans, and forecasts, as well as monitoring and ensuring resource allocation corresponding to business needs
• Supporting the team and the long-term development of expertise, capabilities, and resources
• Ensuring the fulfillment of customer promises

Requirements

What do we expect from you? You have a suitable higher or lower education degree and experience in aftermarket business and maintenance, spare parts, or life cycle services. You have worked in customer-facing roles and developed business or service operations. You also have experience in personnel management, competence development, and team building. Your leadership style is coaching and inclusive. The position requires excellent English language skills.

You will succeed in the role if you can grasp broad business and service entities as well as the dependencies between them. You understand the commercial and financial impacts of decisions, lead projects and changes, and develop processes, services, and new business models systematically. You build cooperation across organizational boundaries and lead extensive stakeholder networks. You are able to make decisions even when not all information is available.

The person who thrives in this team and role has a solution-oriented and customer-centric approach to work and enjoys cooperating with different types of people. You see changes as opportunities and value open cooperation. You give your team responsibility and trust their expertise. You are motivated by both business results and the value produced for the customer.

We consider it an advantage if you have

• Experience in the defense industry or the automotive/heavy equipment industry or other demanding technical industries
• Experience with long-term service or maintenance contracts, as well as knowledge of the spare parts business and repair and maintenance processes
• Experience in utilizing digital services and analytics in service business
• Knowledge of SAP or other ERP systems
• A Nordic or international customer network

What we offer

At Patria, you get to do things you wouldn't even get to see elsewhere. You have the opportunity for a long and diverse career working with Patria's unique products and operations. You will become part of our high-spirited team of experienced professionals.

We offer you, as a personnel benefit, including an annual performance bonus model, as well as lunch and wellness benefits and support for work-related studies. We have comprehensive occupational health services, which include, for example, specialist doctor services. We also offer accident insurance during leisure time for our employees.

We also value your leisure time, so with us, you can balance work and leisure flexibly, for example, by utilizing flexible working hours. You can learn more about people at Patria and working with us here.

How to apply

You can submit your application through our recruitment system. Please apply for the position by 11.11.2026. We process applications during the application period and selections are made as soon as suitable candidates are found. Please note that we do not process applications sent via email.

For more information about the position, recruitment consultant Jonna Salonen is available on 3.11. from 12-13, Thu 5.11. from 15-16, and 10.11. from 14-14:30.

📞+358 50 475 5706

✉️ ext-jonna.salonen@patriagroup.com

Other

_We handle your data confidentially. The person selected for the position will undergo a _standard_ security clearance and a drug test._