Hiring for Application Support Analyst- AWS Cloud Experience

Role and Responsibilities •            Improve IT Operation business process and documentations. •            Triage of issues, including logging, tracking, routing and categorizing of reported incidents and service requests. •            Support users and provide resolution for L1 issues, including common problem / issue in FAQ, inquiries and essential troubleshooting tasks. •            Managing of the service desk common mailbox. •            Prepare monthly report and support User Access Matrix review. •            Communication of operation matters to stakeholders (e.g. System downtime, New implementations) •            Years of Experience: At least 4 - 5 years’ experience in business analysis, system support, development, implementing system and maintaining IT systems Requirements / Qualifications Requirements / Qualifications •            Bachelor’s degree in Computer Science, Information Technology, or a related field. •            Strong analytical and problem-solving skills. •            Excellent communication and interpersonal skills •            Ability to work collaboratively in a team environment. •            Have experienced in using AWS services.