Technical Support Engineer (Japanese Speaking)
- Company: Manufacturing
- Location: West
- Japanese-Speaking Engineer (20482)
About the role
Join the manufacturing team as a Japanese-Speaking Engineer based in the West. This role supports site managers and site members with technical issues relating to scrubber systems, coordinates with Japan Headquarters on complex matters, and helps deliver reliable customer and site support.
Key responsibilities
- Support site managers and site members with technical issues relating to scrubber systems.
- Communicate with Japan Headquarters to obtain technical answers and advice, and provide feedback to site teams.
- Visit customer sites to participate in preventive and corrective maintenance jobs, troubleshooting activities, customer meetings, and other ad-hoc tasks.
- Understand CMS and SCADA systems, assist site managers with job completion, and independently complete tasks where appropriate.
- Cooperate directly with third-party vendors when required.
- Download, upload, and verify PLC programs using CX-Programmer.
- Download, upload, and verify touch panel programs using GP-Pro EX.
- Support gas DRE testing, including tool purchasing, instrument management, and communication with third-party vendors.
- Manage claim reports issued by site managers and follow up on claim cases.
- Facilitate communication between site managers and the TS Department, provide information from site teams, and respond to questions from the TS Department.
- Maintain records of claim parts shipments and assist site managers in checking parts codes with Japan.
- Prepare DRE reports, including DRE rate calculations.
- Support risk assessments and safety-related matters.
- Prepare daily and weekly reports.
- Translate documents and emails, and provide interpretation for meetings, training sessions, and other company activities.
- Carry out other ad-hoc duties as required.
Requirements
- Fluent in English and Japanese, with the ability to engage Japanese-speaking stakeholders in Japan Headquarters in both written and spoken communication.
- Minimum Diploma in Engineering.
- Strong ability to handle technical issues and propose and negotiate service contracts with customers.
- Experience in semiconductor fabs and service audits is an advantage.
- Good understanding and knowledge of semiconductor facilities and processes is an advantage.
- Willingness to travel daily to various sites.
- Responsible, independent, and committed to delivering excellent customer service.
Interested applicants please apply directly for further shortlisting review.
We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.
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