Program Management Office (PMO) Specialist
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Machine translation — original language: Spanish.Show original
Job Description / Functions
- Supervise and coordinate all project management activities related to the deployment of Genesys CaaS, ensuring timely delivery, quality standards, and alignment with business objectives.
- Facilitate communication between stakeholders.
- Monitor project progress, manage risks, and support the integration of IT and non-IT teams to ensure a smooth and successful deployment of the contact center solution.
Minimum Requirements
- Experience:
- Experience in large-scale international transformation programs.
- Experience supporting CCaaS, Contact Center, CX, or Customer Service transformation initiatives.
- Experience working with geographically distributed teams in Business, Operations, and IT functions.
- Experience supporting agile and hybrid delivery models in large organizations.
- Familiarity with change management and user adoption activities in operational environments.
- Required technical skills:
- Solid experience in program and project management methodologies.
- Advanced project planning and dependency management (Microsoft Project, Smartsheet, or equivalent).
- Solid experience in portfolio management and tracking of budgets and KPIs.
- Advanced knowledge of Excel and PowerPoint for executive communication.
- Solid understanding of Agile, Waterfall, and Hybrid delivery methodologies.
- Experience in managing risks, issues, dependencies, and change requests at a program level.
- Strong stakeholder management and communication skills in a multinational environment.
- Fluent English.
- Interpersonal competencies and profile:
- Highly proactive and collaborative PMO who acts as a trusted partner to the program leadership team.
- Demonstrate a strong sense of ownership, team spirit, and the ability to build effective relationships across countries, functions, and cultures, driving execution and achieving results.
- Demonstrated success in coordinating IT and non-IT activities within complex projects, focusing on customer experience solutions and digital transformation initiatives.
Valued Requirements
- Optional technical skills:
- CCaaS GENESYS + Salesforce.
- Additional desired skills and competencies:
- Excellent organizational and communication skills, strong leadership qualities, ability to work under pressure, and experience in aligning project objectives with business goals.
Languages
English
Location
Barcelona