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L3 Platform Operations & Support Engineer (MuleSoft Integration Platform)

PasionaMadridJob.bopublished 10/29/2026
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Must-have:JavaGitAWSAzureCI/CDSecurity

Your tasks

  • Daily Operations & Maintenance: Deliver daily L3 platform operational support, manage platform capacity, performance, scalability, and optimal resource utilization.
  • Incident & Support Management: Handle L2 escalated tickets, analyze and resolve incidents within defined SLA timelines, and perform initial Root Cause Analysis (RCA) with corrective action recommendations. Support major incidents and service restoration activities.
  • Automation & Improvement: Develop and maintain automation scripts for repetitive tasks, identify recurring issues, and drive continuous service improvements and risk mitigations.
  • Deployment & Documentation: Support deployment, release, and production change activities. Create and maintain operational documentation, Standard Operating Procedures (SOPs), and knowledge base articles.
  • Cross-functional Collaboration: Interface between internal and external providers in an international context, facilitating stakeholder engagement, workshops, and technical information synthesis.

Requirements

Requisitos mínimos

  • Experience: 5 to 7 years of expertise in MuleSoft platform management (Platform Operations focus, not API development).
  • Core Technical Stack:
  • Terraform
  • GitHub
  • OpenShift
  • Argo CI/CD
  • Authentication & Authorization mechanisms (API security standards: OAuth, OpenID)
  • Foundational knowledge of AWS and Azure
  • ITIL Framework & Processes
  • Soft Skills: Technical communication, stakeholder management, influence management, and experience working in multicultural environments.
  • Education: Bachelor’s degree in Computer Science or an equivalent relevant field.

Requisitos valorables

  • Technical formats & protocols: XML, XSD, WSDL, WS-*, Java, JSON.
  • MuleSoft Omni Gateway (Flex Gateway) expertise.
  • Network fundamentals (Virtual IPs, firewalls, load balancers, etc.).
  • Certificate lifecycle management.
  • API Testing Tools: Postman, SOAPUI (User level).
  • Linux environments.
  • Knowledge of Silva.

Idiomas English: C1 level (CEFR) minimum (required for working in an international environment).

Other

Ubicación Madrid