After-Sales Service Manager (M/F)

A major player in international logistics and transport, our client based in Holtzheim is looking for a versatile collaborator to strengthen their Customer Relations department.

You will hold a versatile position centered around two key missions distributed throughout the day: monitoring customer satisfaction (After-Sales Service) and the technical integration of transport data (EDI).

Your main missions

After-Sales Service Management & Customer Relations:

-Handle customer requests, complaints, and disputes with reactivity and professionalism.

-Ensure the follow-up of delivery files and act as a link with the operational teams.

EDI Entry & Integration:

-Integrate, control, and validate EDI (Electronic Data Interchange) data flows.

-Correct entry anomalies and guarantee the reliability of information in our systems.

Profile sought

Languages: German preferred. Fluent English (minimum B2 level required).

Skills: Mastery of IT tools, rigor in data entry, and strong interpersonal skills.

Soft skills: Customer service orientation, reactivity, organization, and team spirit.

Location: Holtzheim (67)

Contract type: Full-time

Service hours: 8:30 AM - 6:00 PM (Monday to Friday)

Remuneration and Benefits

Hourly rate: 13.00 EUR / hour.

Overtime: 25% increase for hours worked between the 35th and 38th weekly hour.

Meal vouchers: 11.00 EUR per worked day (employee share: 4.40 EUR). My benefits:

• Health insurance / provident fund
• A CET, time savings account that remunerates your savings at 5%
• End-of-assignment indemnities up to 10%
• Referral gift vouchers up to 100 euros
• A works council from the first month of the mission