Workshop Repair Technician

Your tasks

• Reply, respond and action emails from Clients, Consumers and Retailers
• Using various systems to record and make notes
• Processing items for repair - Assessment carried out in full to ascertain the magnitude of repair required, identifying all parts and labour time required

Overall Purpose

• Assessment of luggage to ascertain:

o Whether the item is genuine o Whether the item can be repaired in line with manufacturer standards o The level of repair needed to satisfy the customer/client request

• Act as repair SME (Subject Matter Expert) to assist the Call Centre operation, customers, clients and Management team as needed
• Inform Workshop Supervisors when parts orders are required or when the stock of parts falls below the minimum reorder level
• Ensure that only genuine parts and repair methods are used to ensure client/customer satisfaction
• Follow up on and complete repairs of luggage that are awaiting parts
• Assessment of collected luggage to determine whether repair or replacement is the appropriate course of action
• Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision-making
• Ad hoc, but reasonable, requests from management or clients

Requirements

As the role includes administrative duties, it is essential that you have some kind of admin/IT skills (MS Office) to carry out this role.

We also require that this person ideally has some stitching skills (even if not professional skills but at least a keen interest in sewing/stitching, etc.) in your free time.

Fluent or native written and spoken English - essential

• Experience in an engineering, workshop, or technical repair environment - desirable
• Basic MS Office skills - desirable
• GCSE (or equivalent) in Maths, English - desirable
• Experience in a high-pressure, fluid environment - desirable

Person / Team Fit

• Team player with excellent verbal skills and a keen eye for detail
• Able to cope under the pressure of a service recovery situation, dealing with the public when in a stressed frame of mind
• Adaptable and resilient

What we offer

• Starting salary is £26,760.89 p.a
• Hours: Mon- Fri 0730-1600 (8.5 hr days) 30 Min lunch break and 2 x 15 Min break - 1 A.M and 1 P.M.
• 20 days holiday plus UK bank holidays per annum (pro rata for this year)
• On-site parking

Other

We are looking for a Workshop Repair Technician / Administrator to join our client in a Temp-Perm role.