Night Receptionist (M/F)

The Courtyard by Marriott Paris Porte de Versailles hotel, a 4* establishment with 350 rooms and suites, features several meeting rooms, a business center, a restaurant, a terrace for beautiful summer days, and a fitness room. Our hotel welcomes business and leisure clientele and will be particularly appreciated by trade fair and convention visitors thanks to its location facing Paris Expo Porte de Versailles and the Paris Convention Center.

As a member of the Marriott network, you will benefit from opportunities for advancement, an international career, internal and external training, very advantageous rates among the group's hotels, and many other benefits to be discovered.

Marriott International, Inc. is one of the world leaders in the hospitality sector, with more than 9,900 properties across 146 countries and territories.

Marriott is renowned for the human dimension of its corporate culture. Marriott expands internationally and offers people from all backgrounds a world of discovery and possibilities.

To strengthen our teams, we are looking for a Night Receptionist.

Reporting to the Night Supervisor and the Front Office Manager, you will follow the daily rhythm of the hotel's night reception.

Your main missions:

• Know and apply security procedures, ensuring calm, safety, and evacuations if necessary;
• Ensure guest welcome within the hotel;
• Respond to guest information requests according to group standards regarding pricing, services, and other information;
• Participate in the planning of reservations and room occupancy;
• Verify arrivals for the day and upcoming days by preparing guest files;
• Record guest complaints and attempt to respond to them professionally;
• Welcome, provide information, and respond to guest complaints and telephone calls;
• Check in, assign rooms, and bill guests;
• Daily manage operating systems such as Opera, GXP, Mobile C/I and Mobile C/O, Empower Reservation, Marsha or any other system operated by the hotel or the Marriott brand;
• Program guest wake-up calls;
• Participate in the drafting of daily reports;
• Ensure sales at the Grab and Go;
• Ensure management and billing of guest Parking, and management of guest luggage during the night;
• Follow up on No Shows and their billing;
• Verify the accuracy of transactions and billing and correct errors if necessary;
• Perform credit card reconciliations, night audits, and the resulting reports for the following day;
• Guarantee good communication with day teams, informing the relevant departments of incidents occurring during the shift;
• Know and convey the various Marriott procedures and programs to guests.

Required Profile:

• Experience in hospitality and reception
• Rigor, organizational skills, and team spirit
• Neat presentation and sense of service
• Proficiency in English is mandatory
• Availability for shift work (nights, weekends, public holidays).

What we offer:

• An elegant and stimulating work environment
• A professional and cohesive team
• Benefits related to the position (uniform provided, 70% coverage of health insurance, preferential rates in Marriott group hotels and restaurants)
• Opportunities for advancement within the Marriott group
• Access to internal training

This non-exhaustive job profile is provided for information purposes. The company reserves the right to make modifications if necessary. This company is a company committed to professional equality, which wants to give everyone a chance and promotes a culture of "