Digital Ambassador (Banking)

Your tasks

• Provide excellent customer service across Service and Cash Zones, handling customers’ banking enquiries and transactions.
• Assist customers with digital and self-service banking solutions while promoting a Digital First approach.
• Identify customer needs and provide suitable advisory solutions across banking products and services.
• Support account opening and onboarding through both digital and physical channels.
• Assist with daily branch operations, administrative duties, and account opening checks.
• Ensure compliance with bank policies, procedures, risk controls, and regulatory requirements.
• Handle customer escalations and follow up on complex service issues to ensure timely resolution.
• Participate in training and upskilling programmes to strengthen product, digital, and customer service capabilities.

Requirements

• Diploma/Degree in Business, Finance, Banking, or a related discipline.
• Strong communication, interpersonal, and customer service skills.
• Customer-focused with an ability to identify needs and provide appropriate solutions.
• Comfortable with digital banking tools and promoting digital adoption.
• Good attention to detail with strong compliance and risk awareness.
• Proactive, adaptable, and willing to learn.

Other

Alex R2197438