Telemarketing Executive

Key Responsibilities

• Provide excellent customer service through phone, email, and other communication channels.
• Assist customers with enquiries and bookings.
• Introduce and explain company products, services, and promotions.
• Conduct outbound telemarketing calls to provided leads to achieve assigned sales targets.
• Convert qualified leads into sales opportunities through effective telemarketing and customer engagement.
• Follow up with leads and arrange appointments
• Maximize conversions within timeline for leads assigned
• Resolve customer issues and complaints promptly and professionally.
• Coordinate with internal teams to ensure timely issue resolution.
• Maintain accurate records of calls, follow-ups, and lead status in the systems.
• Achieve daily/weekly/monthly call and appointment-setting targets
• Adhere to company policies and data confidentiality requirements.

Requirements

• Good verbal communication and interpersonal skills.
• Confident and professional telephone manner.
• Customer-oriented and persuasive approach.
• Strong follow-up and organizational skills.
• Basic computer skills is a must.
• Previous telemarketing, telesales, or customer service experience is preferred.