sales associate

About the company

*Working at Panko Collaborative Law and Mediation: *

We pride ourselves on creating an inclusive, supportive, and positive working environment. We believe that nurturing relationships and empowering our staff are just as important as delivering exceptional legal services.

We encourage continuous learning and professional development and foster a collaborative culture where every team member contributes to the firm?s growth and success.

Your tasks

As a Junior Sales Associate, you are a critical part of setting the expectations and foundation for what it is like to work with our firm. You are responsible for incoming leads and the client's intake process. You are responsible for guiding potential clients through their first interaction with our firm. This includes assessing client needs, recommending appropriate services, conducting thorough conflict searches, writing clear and concise notes, explaining processes, and successfully converting leads into consultations.

You are expected to maintain an in-depth understanding of all services offered at the firm and confidently communicate these services in a professional and compassionate manner, leading with empathy. You are responsible for clearly preparing clients for the costs of services, including retainer pricing, and setting expectations to support clients? conversion from consult to retained. You will also provide referrals when appropriate.

*Key Responsibilities: *

• Manage and respond to all incoming leads (phone, email, web inquiries, referrals, and marketing channels).
• Effectively communicate the firm?s service offerings and guide clients into the correct legal process.

• Convert leads into booked consultations and support conversion from consultation to retained client.
• Maintain follow-up cadence and lead nurturing to maximize conversion rates.

• Utilize ClioGrow pipeline and intake systems (checklists, conflict checks, etc)
• Ensure all interactions align with firm policies, standards, and client experience expectations.

• Collaborate respectfully with all departments while maintaining professionalism across teams.
• Meet or exceed individual performance metrics and Key Performance Indicators (KPIs).

• Support continuous improvement of client intake processes.
• Assist with all other additional tasks and duties as assigned.

• Participate in cross-training, including hospitality/front-of-house support as needed.

Requirements

The ideal candidate is confident, resilient, and comfortable handling objections and rejection. They are highly motivated, result-driven, and thrive in a fast-paced environment. They are comfortable working on the phone, building rapport quickly, and closing sales while upholding the firm?s values of excellence, relationships, and empowerment.

Qualifications:

• High school diploma; Undergraduate degree preferred
• Confidence in sales conversations and ability to close leads effectively.

• Strong interpersonal skills
• Ability to quickly build rapport and establish trust with prospective clients.

• Preferred previous sales, customer service, or client intake experience
• Excellent written and verbal communication skills

• Comfortable handling a high volume of calls in a fast-paced environment.
• Basic to intermediate computer proficiency (CRM systems, Microsoft Office, email platforms).

• English Proficiency

What we offer

Pay: $34,000.00-$35,000.00 per year

• Dental care
• On-site parking
• Paid time off
• Vision care
• Wellness program

Other

This role reports directly to the Chief Sales Officer, and operates in alignment with senior leadership including:

Chief Operating Officer; Chief Executive Officer; Chief Marketing Officer; Chief Financial Officer

Work Location: In person