Operations Executive

JOB DESCRIPTION:

• Coordinating and streamlining Transitional Care Facility's projects operations
• Managing day-to-day operations, including maintenance, fire safety, housekeeping, and security, to maintain a safe and comfortable environment
• Ensuring the safety, well-being, and comprehensive care of clients during their recovery process by coordinating medical services, therapies, and activities
• Creating operational workflow strategies
• Support in developing and implementation of emergency response plans for patient and staff safety during unforeseen events
• Assessing risks, incidents, and implementing proactive solutions to enhance safety and reduce occurrences
• Ensuring high-quality services aligned with healthcare regulations, licensing, and quality standards
• Keeping accurate records of patient care, facility operations, and relevant information
• Preparing for clinical, service, and financial audits to ensure compliance and quality
• Gathering and comparing feedback between management and team members to improve workflow processes
• Liaising with various departments to ensure the TCF projects run smoothly
• Attending to patients or next-of-kin, to handle inquiries or complaints when needed
• Point-of-contact for external contractors or suppliers
• Proposing and implement innovative work-related processes
• Managing and overseeing the submission of claims and invoices for accounting and audit purposes
• Assist Management in the updating of staff training records, workflows and processes
• To be part of the duty rotation system.
• Provide proactive support as and when required by any team member for delivering of required service/ assistance
• Work with the Facilities and Operations Team to ensure that all SOPs are clearly communicated and consistently adhered to by all contractors
• Any Other duties as assigned by the reporting Supervisor and/or Management

REQUIREMENTS:

• Preferably a degree in any discipline from a recognized tertiary institution
• Candidates with no degrees may be considered based on experience.
• High degree of proficiency in Microsoft Office
• Ability to work on weekends and public holidays (rotating shift system)
• An effective team player and customer service-oriented personality