Assistant Revenue Manager / Revenue Manager

Primary Responsibilities: ·       Maintain and implement as necessary the Absolute Care Revenue Management system in Revenue Department and undertake regular monthly audits and review to ensure standards are being met. ·       To maintain a smart and professional approach within the team and with business partners. ·       Monitor group and transient business thresholds in accordance with selling strategies in Budget & Forecast. Follow all definite and tentative group bookings in Opera S&C and amend selling and rate strategy accordingly to ensure measurable improvements in demand generation and ultimately Rooms yield. ·       Maintain appropriate Pan Pacific Serviced Suites, Singapore forecasting tool reports to ensure measured tracking of results on a daily basis. ·       Handle/Supervise Best Rate Guarantee Claims ·       Supply critical analysis on the effect of short and long term decisions affecting Occupancy, Average Rate, Rev Par and Rooms profit goals. ·       Have knowledge of City Events, Conventions, Holiday seasons, financial and political status of our Country as well as of key business source countries. ·       Strive to achieve Budgeted Rev Par index against the competition Hotel set, Monitor and analyse competitive set in accordance with “Competition Act” ·       Understand the Brand concept of Best Rate Guarantee and exercise care in rate regulation as per Policy outlined by PPHG. ·       Work closely with VP, Serviced Suites Singapore to achieve optimum yield through reputable Third Party Intermediaries. ·       Maintain and analyze Revenue by Room type and ensure appropriate room type sale through various channels per Brand or Hotel product. ·       Actively look for new business opportunities and relate to VP, Serviced Suites Singapore and Director of Sales & Marketing to enhance future potential. ·       Ensure disciplined configuration of Property Management System in terms of Revenue Management, conduct regular audits on reservation entries. ·       Ensure PMS compliance with PPHG standards in terms of rate code, rate description, package elements, market segmentation, yield Class, guest profile, reservation quality, reservation turn away recording. ·       Clearly communicate rate and selling strategy to Sales and Revenue teams. ·       Work closely with individual section heads in Sales and Rooms departments on possible opportunities of Revenue enhancement. ·       Conduct Rooms Revenue meeting, Group follow up meeting once a week, issue the necessary minutes within 48 hours and ensure continued follow up through regular updates. ·       Attend daily Revenue and Sales Teams briefings to ensure clear communication and understanding. ·       Handle guest complaints with a Genuine caring attitude. ·       Ensure prompt completion of daily, weekly, monthly and quarterly reports. ·       Identify high and low dates with maximum possible lead time and adjust strategy accordingly by providing selling tools to Sales and Reservations teams. ·       Any other duties accorded by the Management