Receptionist

Important company in the hotel industry requires RECEPTIONIST

• Ensures the correct use of the petty cash fund and the corresponding clarifications during any cash count.
• Performs check in, check out, early CI, early out for all guests, entering the corresponding notes for each incident into the system.
• Maintains control of registration cards, ensuring all mandatory guest data is collected, as well as updating it in the system.
• Follows up on received emails and guest requests, providing solutions or channeling them to the appropriate area.
• Maintains the order and cleanliness of the reception area, ensuring the necessary materials are available for guests and partners, adhering to the Security and Data Privacy guidelines stipulated by Marriott.
• Accesses and follows up on pending items on Marriott platforms: GXP, Mobile Key (Digital Services).
• Performs shift closures according to the standard established with the finance area.
• Meets the affiliation goals for the Marriott Bonvoy loyalty program.
• Channels complaints that exceed their decision-making power to the department head or general management for correct handling.
• Completes all PAM Hotels and Marriott brand courses.
• Supports sales with needs that arise regarding captive accounts, groups, or events, as well as attracting and capturing new clients.
• Adheres to and complies with the policies, controls, and requirements of the Information Security Management System.

• Minimum experience of 1-2 years in hotel operations, reception, or rooms division; experience in business class hotels.
• Technical degree or Bachelor's degree in Business Administration, Tourism, or related field.
• Advanced English.

• Interested parties should apply through this medium.

-Requirements-

• Minimum education: Higher education - Bachelor's degree
• 1 year of experience

Keywords: recepcion, receptionist, recepcionista