Regional Hospitality Standards Manager

If you have a background in luxury hospitality, are passionate about data analysis to improve processes, and know how to guide a team toward operational excellence, we would love to meet you.

Job Objective:

To convert data analysis (audits and guest feedback) into real action plans that elevate the operational standard of our properties.

Among your main activities will be:

• Detecting areas of opportunity and performing root cause analysis to implement fundamental solutions.
• Leading quality follow-up meetings with General Managers and executive committees.
• Coordinating the execution of internal audits and keeping external certifications and standards up to date (AAA, Forbes, LQA).
• Accompanying, training, and following up with the team of coordinators and auditors in the region.
• Following up on the use of technological tools oriented toward quality management.

Requirements:

• Bachelor's degree or Engineering in Administration or related fields.
• At least 3 years as a Quality Manager in hospitality. We highly value regional or Cluster experience, as well as mastery of a Quality Management System.
• Provable mastery of AAA regulations (desirable experience in 5 Diamonds), Forbes, and LQA.
• Advanced English, fluent use of Excel/PowerPoint, and experience using platforms such as Medallia, Safety Culture, Revinate, Rizepoint, or MUSE.
• Strategic thinking, analytical capacity, close leadership, and assertive communication with executives and operational teams.

We Offer:

Statutory and superior benefits.

Requirements

• Minimum education: Higher education - Bachelor's degree
• 3 years of experience

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