Housekeeping Operational Assistant - AVA Resorts Cancún

About the company

• At AVA Resort Cancún, we are looking for a detail-oriented Housekeeping Operational Assistant with operational excellence in ultra-luxury service standards. You will be responsible for channeling, assigning, and monitoring room reports, special guest requests, and technical incidents detected in the rooms. You will maintain fluid internal communication between floor supervisors and the Maintenance department to ensure that rooms are delivered impeccably and promptly to Reception. Profile Requirements Academic background: Completed High School or Bachelor's degree in Tourism, Hospitality, Administration, or a related field. Work experience: Minimum 1 to 2 years in similar positions within the Housekeeping Department in hospitality. Languages: Intermediate English. Indispensable technical knowledge: Cleaning protocols, setup, and room presentation in ultra-luxury hospitality. Functional management of Opera PMS and Nuvola for updating and controlling room status. Assignment of activities and distribution of workloads for floor staff. Desirable knowledge: Control and inventory of linens, amenities, and supplies. Recycling practices and responsible resource management. Preparation and interpretation of departmental productivity reports. Key competencies: Teamwork, problem-solving, operational leadership, organization, and strong customer service orientation. We offer: Benefits and perks superior to the law (grocery vouchers, savings fund, life insurance, uniforms, transportation, and meals), a dynamic work environment, and the opportunity to grow in a company committed to excellence. If you meet the requirements and are ready to take on this challenge, we look forward to your application!.

Requirements

-Requirements- Minimum education: Higher education - Bachelor's degree 2 years of experience Age: between 27 and 50 years old Keywords: ayudante, asistente, auxiliar, aux, auxiliary, assistant, helper, aide, operative, operativo, mucama, ama, doncella, governanta, sirviente, attendant, criado, servant

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Housekeeping Operational Assistant AVA Resort Cancún