Customer Service Agent - Legendary Vacation Club

PAM Hotels is a luxury hotel group in different tourist destinations such as Mexico, Dominican Republic, and United States.

We are looking for your talent as: Customer Service Agent

Objective:

To provide immediate assistance to members through various contact channels, directing, accompanying, and/or channeling them to the corresponding area according to the doubts and concerns presented regarding their membership.

Requirements:

• High school completed.
• Advanced English
• It is indispensable to reside in Cancún.
• English desirable (but not indispensable)

Experience:

• Minimum of 2 years of experience in a similar position.
• Desirable experience in Vacation Club/ Hospitality.

Technical skills:

• Desirable CRM Management

Competencies:

• Synergy and Collaborative Work.
• Adaptation to Change.
• Effective Communication.
• Orientation to Results.

We offer:

• Base salary
• Bonus for reaching objectives.
• Benefits by Law and additional benefits.
• Savings fund and grocery vouchers.
• Opportunity for professional development.

At PAM Hotels we provide equal opportunities respecting gender identity and expression, without distinction of age, race, religion, nationality, ancestry, pregnancy, disability, medical condition, marital status, sexual orientation, etc. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria to consider for our new talents.

-Requirements- Minimum education: Upper secondary education -General High School 1 year of experience Languages: English Knowledge: Customer service Keywords: demostrador, feriante, viajante, agent, representative, agente, representante, servicio, service