Receptionist - With Experience
Your tasks
Handle guest requests by seeking to exceed expectations at all times and offering upgrades according to the guest's needs to improve their experience at the resort.
Perform guest check-in and check-out processes, ensuring proper control of cash, wristbands, and bank movements.
Perform activities that enable the achievement of established sales objectives, achieving a conversion of at least 15% of Check-ins.
Keep documents used for value control updated, as well as data in the hotel operating system, complying at all times with the data privacy policy.
Ensure that the reception petty cash is complete in both dollars and pesos and perform the shift handover process as well as the registration in the corresponding logbook.
Provide information on the services offered on the property and/or the locality in general.
Register room stay extensions for guests in the system on the same day, complying with the proper process.
Provide follow-up from start to finish on requests from internal and external clients for satisfaction in the service offered, or failing that, direct them to the appropriate person to resolve them.
Maintain communication with Ama de llaves, Bell Boys, Guest Service, and MVG to guarantee a smooth operation.
Requirements
- Gender: Indistinct
- Experience: 6 months
- Languages: English B2
- Education: Completed Bachelor's degree.
- Specific knowledge: Office suite, sales experience indispensable, excellent service attitude, and ease of speech.
- Requirements- Minimum education: Higher education - Bachelor's degree
- 1 year of experience
- Languages: English
- Age: between 18 and 35 years
- Knowledge: Verbal communication, English b2, Microsoft office, Call reception, Customer service, Operating systems, Customer care
- Keywords: recepcion, receptionist, recepcionista
What we offer
- Uniforms
- Transportation
- Dining room
- Grocery vouchers
- Savings fund 10.5%
- Savings box