Customer Relation Officer/ Site Admin (CRO/ACRO)
Job Description & Responsibilities Liaise with residents on HIP works, including explaining work schedules, procedures and arrangements.
Conduct door-to-door visits and follow up with residents on work commencement, access arrangements and outstanding matters.
Handle residents’ enquiries, feedback and complaints professionally, and coordinate with the Project Manager and site team for resolution.
Coordinate with HDB representatives, consultants, subcontractors and site personnel on daily project matters.
Prepare and maintain project documentation, including resident records, work schedules, notices, forms and progress reports.
Monitor daily site progress and worker attendance, and report delays or issues to the Project Manager.
Assist in coordinating unit inspections, defect rectification and follow-up works.
Maintain proper records of resident feedback, complaints, site activities and completed works.
Assist with site administration, including filing, emails, data entry, purchasing and expense documentation.
Ensure compliance with project procedures, site safety requirements and relevant HDB requirements.
Perform other administrative and coordination duties as assigned by management.
Requirements Minimum GCE O-Level / SPM qualification.
Minimum 2 years of administrative or customer service experience , preferably in construction, HDB HIP or home improvement projects.
Familiarity with HDB processes and residential upgrading works will be an advantage.
Proficient in Microsoft Office, especially Excel, Word and Outlook.
Good communication and interpersonal skills, with the ability to handle residents’ enquiries and complaints professionally.
Good organisational skills, attention to detail and proper documentation practices.
Able to coordinate with multiple parties and work in a fast-paced site environment.
Willing to work on-site and conduct door-to-door resident liaison when required.
Able to work independently and support the Project Manager and site team effectively