Customer Service & Telesales Employee
Machine translation — original language: Greek.Show original
Pakobazaar is a furniture and decoration company with an online store (pakobazaar.gr) and a physical store in Evosmos, Thessaloniki. We are looking for a customer service and telesales employee.
Responsibilities:
- Telesales: answering incoming calls, presenting products, and closing the order over the phone.
- Communication with customers who left an incomplete purchase or requested a quote.
- Customer service in the store, via email, and through messages.
- Entering orders from the phone and the store.
- Drafting and sending quotes.
- Suggesting complementary products.
- Updating customers on the progress of their order.
- Managing exchanges, returns, and complaints.
Required Qualifications:
- Experience or comfort in telesales.
- Good communication with customers, both in person and over the phone, and good written communication.
- Good computer skills (Excel, Word).
- Good knowledge of English.
- Organization and attention to detail.
- Completed military service (for men).
Desirable:
- Experience in telesales, store sales, or e-commerce, ideally in furniture or decoration.
- Knowledge of Soft1 will be appreciated.
Benefits:
- Fixed salary and bonus.
- Training.
- Growth opportunities.