Customer Experience Associate

You will: Effectively solve customer inquiries via phone, email Hold a high bar for Support when owning customer interactions Identify, document and follow up with engineers on product bugs and features Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products Recognize errors and draft improvements to content in the external Support Center and internal documentation Collaborate with members of other teams to root out answers and be a resource to teammates

You have: The ability to provide support fluently in English Genuine curiosity about people and business, while possessing the ability to inspire passion in others Experience in direct customer or client-facing roles Interest in implementing feedback and dedicated to the improvement of your skills and work Strong organizational, analytical, written and verbal communication skills Superb attention to detail The ability to quickly adapt to new situations and think on your feet Excellent time-management skills A desire to help people and improve the community experience