PRODUCTION & OPERATIONS MANAGER (BUSSINESS SERVICES)

Responsible for overseeing the daily operations of multiple café branches, ensuring high standards of product quality, customer service, food safety, cost control, and overall operational efficiency. The Café Operations Manager will also support business expansion and the successful opening of new branches.

Oversee daily operations of all café branches to ensure efficient performance.

Supervise branch managers and staff, including employee training, discipline, and productivity.

Develop and implement Standard Operating Procedures (SOPs) across all locations.

Maintain consistent quality of coffee, beverages, desserts, and sandwiches.

Ensure compliance with food safety, hygiene, sanitation, and health standards.

Monitor inventory, purchasing, suppliers, food storage, and expiration dates.

Control operating expenses, food costs, and product wastage.

Improve customer service and resolve customer complaints professionally.

Prepare reports on sales, operational costs, inventory, wastage, and branch performance.

Establish and monitor Key Performance Indicators (KPIs).

Support menu development and continuous product improvement.

Assist in preparing, setting up, and opening new café branches.

Conduct regular branch inspections and ensure compliance with company standards.

Qualifications/Requirements: Filipino applicants are preferred.

Remarks: Applicants must have at least 5 years of relevant experience in café or restaurant operations, preferably in a multi-branch management position. Must demonstrate strong leadership skills, knowledge of food safety, inventory management, cost control, staff supervision, and implementation of SOPs. Experience in opening new café branches is a strong advantage. Shortlisted applicants must be willing to attend an online interview with the employer.