Social Media Moderator
OYA·Giza·wuzzuf·published 11/10/2026 - Monitor and respond to comments, messages, and reviews on all social platforms.
- Escalate sensitive issues or complaints to the Customer Support Manager.
- Coordinate with marketing to maintain a consistent tone and messaging style.
- Track customer sentiment and prepare feedback reports.
- Manage real-time interactions on WhatsApp, Messenger, and platform chat.
- Education: Bachelor's degree in communication, Marketing, or related field.
- Experience: 1-3 years of experience in social media moderation or community management.
- Skills: Excellent writing and communication skills in both Arabic and English.
- Familiarity with Meta Business Suite or similar tools.
- Familiarity with CRM or ticketing tools.
