ADMINISTRATION ASSISTANT

Company: Oya Microcredit Ltd - Kenya

Location: Nairobi

Employment Type: Full-Time

Reports To: CEO

Key Responsibilities

• Managing the front desk, including receiving and welcoming clients, visitors and guests.
• Receiving, screening and directing telephone calls and enquiries to the appropriate persons.

• Managing visitor access and ensuring all visitors are attended to professionally.
• Providing general administrative support to the office and various departments.

• Preparing, formatting and maintaining administrative documents, letters, reports and correspondence.
• Maintaining proper physical and electronic filing systems.

• Managing office supplies and monitoring stock levels to ensure the office is adequately equipped.
• Coordinating meetings, appointments and office activities.

• Liaising with vendors, service providers and other external stakeholders.
• Supporting the organization of office events and meetings.

• Assisting with administrative follow-ups and ensuring assigned tasks are completed within the required timelines.
• Maintaining a professional and orderly office environment.

• Handling confidential company and client information with discretion.
• Supporting other administrative duties as assigned by management.

Qualifications and Requirements

• A Bachelor's Degree in any Business-related course from a recognized institution.
• At least two (2) years of relevant experience in administration, office management, reception, front desk or a related role.

• Proven front desk management experience is mandatory.
• Excellent customer service and interpersonal skills.

• Strong organizational and time-management skills.
• Good decision-making and problem-solving abilities.

• Excellent communication skills, both written and verbal.
• High levels of professionalism, integrity and confidentiality.

• Good attention to detail and the ability to manage multiple tasks.
• Proficiency in Microsoft Office applications, particularly Word, Excel, Outlook and PowerPoint.

• Ability to work independently and as part of a team