contact center agent
Machine translation — original language: Spanish.Show original
- Handle telephone calls, WhatsApp, email, and other communication channels.
- Provide information regarding medical services, specialties, schedules, doctors, rates, and requirements.
- Manage and confirm medical appointments.
- Reschedule or cancel appointments according to the patient's request.
- Guide the patient on the steps prior to their care.
- Resolve inquiries, doubts, and patient requests.
- Make confirmation and follow-up calls for appointments.
- Correctly register information and requests in the system.
- Refer inquiries or special cases to the corresponding areas.
- Handle complaints, suggestions, and provide an initial response to the patient.
- Perform follow-ups with patients when applicable.
- Maintain cordial, empathetic, and professional communication.
-Requirements-
- Minimum education: Technician 1 year of experience
- Languages: English
- Age: From 20 years old
- Knowledge: Communication, Follow-up, Online customer service
- Keywords: demostrador, feriante, viajante, agent, representative, agente, representante