Mission Coordinator - Serviceplanning
Machine translation — original language: Dutch.Show original
- You organize and coordinate the daily assignments of Field Service Engineers and ensure optimal staffing levels.
- You create an efficient schedule, taking into account priorities, technical competencies, geographical locations, and available resources.
- You are the point of contact for customers, service technicians, and internal teams, ensuring clear communication.
- You closely monitor ongoing interventions and adjust the planning when unexpected situations or urgent assignments arise.
- You check whether the necessary parts, tools, and documents are available before a technician departs.
- You monitor the capacity and efficiency of the service team and identify potential bottlenecks in a timely manner.
- You support the planning of preventive maintenance assignments and take existing service agreements into account.
- You ensure correct administrative follow-up of service assignments in the planning system.
- You actively contribute ideas for improvements in work processes, planning, and service delivery.
- You have experience in service planning, dispatching, logistical coordination, or a similar organizational role.
- You are strong in planning, organizing, and setting priorities, even when multiple assignments require attention simultaneously.
- You communicate smoothly and professionally with customers, technicians, and colleagues.
- You possess a good knowledge of English. Other European languages are a significant asset.
- You have an affinity for a technical or industrial environment. Experience within an international service organization is an extra plus.
- You work efficiently with digital systems such as ERP, CRM, or service planning software. Knowledge of Salesforce Service Cloud is a bonus.
- You are proficient with Microsoft Office, including Excel, Outlook, and Teams.
- You think in a solution-oriented manner, keep a cool head, and switch flexibly when circumstances change.
- You have commercial insight and understand the importance of customer-oriented, efficient service.
- You possess a valid driver's license and are willing to travel nationally or internationally occasionally (maximum 10%).
Contact person
Listed by the employer in the job posting — for questions and your application.
- Zoë Wieme050 61 93 84zoe.wieme@oxida.be