Audio Visual / Unified Communications Support Engineer
Must-have:Cloud
Job Description
We are looking for an Audio Visual / Unified Communications Support Engineer to provide L2/L3 support for enterprise collaboration and conferencing technologies. The role will focus on Cisco UCM, Cisco Webex, video conferencing, meeting-room systems and collaboration platforms .
Key Responsibilities
- Administer and support Cisco Unified Communications Manager (UCM/CUCM) .
- Support Cisco Webex Cloud and Webex Room devices.
- Configure and troubleshoot Cisco video conferencing systems, codecs and collaboration endpoints .
- Support integration and interoperability between Cisco UCM, Cisco Video Conferencing, Webex, Zoom and Microsoft Teams .
- Troubleshoot SIP, H.323 and video conferencing protocols .
- Provide L2/L3 operational support for meeting rooms, AV systems and collaboration technologies.
- Support Cisco Room Series, Webex Room devices, codecs, cameras, microphones and related peripherals.
- Plan and support AV/VC technology refresh and upgrade projects .
- Provide technical support during client meetings, corporate events and other high-profile events .
- Work with global design, workplace/Places teams and AV vendors to ensure meeting-room designs and implementations meet technical standards.
- Manage incidents, service requests and changes in accordance with established IT processes.
- Perform troubleshooting and coordinate with internal teams and vendors for resolution.
Required Skills
- Strong hands-on experience with Cisco UCM/CUCM .
- Experience supporting Cisco Webex and Cisco video conferencing solutions .
- Knowledge of Cisco Room Series, codecs and collaboration endpoints .
- Good understanding of SIP, H.323 and video conferencing technologies .
- Experience with Zoom and Microsoft Teams interoperability .
- Basic understanding of TCP/IP, DNS, DHCP, QoS and VLANs .
- Experience in incident and change management .
- Strong troubleshooting, communication and stakeholder-management skills.
Preferred
- Cisco certifications such as CCNA/CCNP are advantageous.
- Experience supporting enterprise meeting rooms and AV technologies.
- Experience working with global teams and external AV vendors.