Courier Dispatcher & Operations Coordinator

What You’ll Be Doing Fleet Dispatch & Monitoring : Allocating, dispatching, and tracking real-time same-day courier jobs across motorcycles, e-bikes, cars, and vans throughout London.

Live Route Management : Monitoring active deliveries, optimizing routes, and resolving live delays or pickup issues to ensure strict SLAs and fast collection times.

Rider Support : Serving as the direct operational link for fleet drivers and riders, addressing on-the-road queries, and maintaining driver efficiency.

Client & Inquiry Management : Responding rapidly to customer support channels (phone, live chat, email) regarding order statuses, urgent bookings, and booking updates.

Issue Escalation & Exception Handling : Proactively managing failed deliveries, address changes, or vehicle breakdowns with minimal disruption to delivery schedules.

Proven Stability (Must-Have) : Minimum of 3 years of continuous, stable work experience at a single company.

Fluent English : Exceptional verbal and written English skills for fast-paced, professional communication with London drivers and clients.

Dispatch / Logistics Background : Prior experience in courier dispatch, fleet coordination, or high-volume last-mile delivery operations.

Problem Solving Under Pressure : Ability to think quickly, handle multi-stop logistics, and make instant routing decisions.

Proactive & Assertive Mindset : Highly organized, disciplined communicator who takes full charge of driver schedules and customer updates without going silent.