CHECK-IN AGENT (M/F)
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The check-in agent welcomes and assists passengers upon their arrival and departure. Behind the check-in counter, they verify reservations, identity documents, the number and weight of luggage, and then proceed with check-in for the relevant flight. They inform travelers about departure and arrival times and any possible connections. Finally, they direct people to the boarding lounge. In the boarding lounge, they announce the flight, zone, and boarding gate to passengers, hand out flight coupons, search for missing passengers, and reserve the apron bus.
They inform travelers in case of incidents, bad weather, delays, or flight cancellations. They also assist them in case of problems, such as lost luggage, and do their best to resolve them.
They also ensure the comfort and safety of passengers requesting special assistance: persons with reduced mobility, unaccompanied children, elderly people... They also ensure compliance with procedures and safety rules, and work with their colleagues to ensure the aircraft can depart on time.
Verifying an identity document, making a reservation, and boarding passengers requires organization, precision, and rigor. The check-in agent is also dynamic and reactive. Indeed, they must comply with a set of procedures and deadlines to ensure all their activities while respecting flight schedules: every takeoff delay can be billed to the airline.
Proficiency in English is indispensable, and speaking a second language (depending on the destinations served by the airline) is an asset. New technologies and IT tools are at the heart of the profession. Good knowledge of certain software (for passenger boarding/check-in, baggage tracking...) is indispensable.
.They work within a team, under the responsibility of a supervisor. In liaison with the various airport services (crew, customs, baggage service, apron service...), they use IT and all modern means of communication. Hours are variable and shifted (shift work, 24/7). Highly available, they can work day or night, including weekends and public holidays.
You are dynamic, have a taste for challenge, as well as a strong capacity for adaptation. For equal skills, priority is given to disabled workers and other beneficiaries of the employment obligation under article L.5212-2 of the labor code.