974 - Apprenticeship - Bachelor Luxe (parallel admission 3rd year) -Luxury Hotel Concierge- (M/F)

OUTREMER ACADEMY accompanies you and offers its degree-granting training programs in the fields of hospitality, tourism, management, and commerce. These training programs (or RNCP titles) developed within the framework of apprenticeship contracts are delivered by the Ministère du Travail and recognized by the State.

The position:

This apprenticeship in Bachelor Luxe (parallel admission 3rd year) offers immersion within the concierge service of a grand luxury hotel, in the Commercial - Sales field. Missions include welcoming and taking care of high-end clientele, daily management of personalized requests, organizing reservations (restaurants, transport, excursions), and coordination with operational teams and external partners. Active participation in commercial development through the promotion of services and management of customer relations, qualitative follow-up, and use of CRM tools. The offer allows for the acquisition of technical and commercial skills specific to the luxury sector: sales techniques, loyalty management, partnership management, service protocols, and multilingual communication. Professional supervision, field immersion, and building a network in high-end hospitality. Apprenticeship contract offering practical training and the validation of one year of the Bachelor Luxe.

Profile sought:

You hold a Bac+2 and aspire to the luxury sector - We are looking for an enthusiastic hotel concierge, presenting a keen sense of service, excellent presentation, and real commercial ability. Mastery of English (other languages appreciated), punctuality, discretion, stress management, and attention to detail are essential. Autonomous, reactive, and comfortable with reservation and IT tools, you enjoy working in a team and offering memorable experiences to demanding clients.

Required Know-how:

• Welcoming and providing information
• Managing the reception of a hospitality or accommodation structure and the associated software
• Working in a team
• Managing agendas and schedules
• Managing a point of sale in hotel catering and leisure

Required Soft Skills:

• Adaptability
• Warm
• Communicative
• Cooperative
• Listening skills